At a Glance
- Tasks: Lead risk assessments for new products and services, ensuring compliance with policies and standards.
- Company: Join American Express, a global leader in financial services and innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by managing risks in exciting new projects and innovations.
- Qualifications: 3+ years in operational risk management and strong analytical skills required.
The predicted salary is between 56700 - 69300 £ per year.
Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.
The objective of the GMNS Control Management Change Risk Assessment team is to enable the safe, timely, and well-governed delivery of business change by providing independent operational risk assessment and governance for new products and material business changes. The team ensures changes are appropriately assessed, challenged and governed in line with enterprise policies and standards.
GMNS is looking for a Manager, Change Risk Assessment to support the development and execution of the GMNS Change Risk Assessment framework. This colleague will work with a small team of professionals focused on identifying, assessing, and managing risks associated with new products and services and material business changes, while continuously enhancing related assessment methodologies, governance standards, and reporting capabilities.
Key Responsibilities:
- Support GMNS to identify new product or service changes, or material business changes that should be subject to adherence to relevant AXP Policies and Standards.
- Support creation and execution of a GMNS framework that enables identified new product or service changes, or material business changes to be categorized and risk assessed within the appropriate policies and standards (e.g. New Product Governance, Model Risk, Third Party Lifecycle Management etc).
- Where required, aid the implementation of risk assessment approaches for new product or service changes, or material business changes that appropriately consider Strategic, Operational and Compliance risks from both BAU changes and products as well as new and emerging risks from novel product innovation (e.g. Agentic AI, Digital Transformation Initiatives) in line with policies and standards.
- Continuously enhance the GMNS Change Risk Assessment frameworks, including assessment methodology, governance standards, risk taxonomy, and decision criteria.
- Partner with Product, Technology, Digital, Operations, Pricing, Enterprise Risk, and other BUs, to identify emerging risks early in the change lifecycle and recommend appropriate mitigation strategies.
- Support governance forums supporting Change Risk Assessment, including preparation of risk summaries, recommendations, and executive decision materials.
- Track execution of mitigation actions and provide transparent reporting on portfolio health, key risks, and emerging themes to senior leadership.
- Identify cross-program risks and systemic issues across concurrent transformation initiatives.
- Facilitate risk/control monitoring capabilities by developing risk profile reporting and enabling the proactive communication of key OR trends, risk assessment data/themes/activities to senior management, to facilitate informed decision-making.
Minimum Qualifications:
- 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function).
- Understanding of critical operational risk management lifecycle activities.
- Strong project management, communication, and interpersonal skills.
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Preferred Qualifications:
- Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
- Experience in at least one of the following:
- Providing identification of operational risks throughout business processes and systems.
- Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.
- Enhancing risk assessments and associated methodologies.
- Reviewing independent control monitoring, including identification of control improvements.
- Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.
- Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.
- Experience in financial services industry.
Employment eligibility to work with American Express in (the country) is required as the company will not pursue visa sponsorship for these positions.
Manager-Control Management in London employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Control Management in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like American Express. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Manager-Control Management in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to American Express.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on American Express's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at American Express
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with American Express.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at American Express will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former American Express employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
