Manager, Control Management in London

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence and Risk & Control Management.

ICS Governance & Control sits within International Card Services (ICS) which comprises all the issuing functions across all 28 international markets excluding the US. Colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.

The objective of the ICS Control Management Legal Entity UK Market Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

ICS Control Management organization is looking for a Manager of ICS Control Management UK Market Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

• Develop and maintain robust relationships, becoming a trusted specialized 1stLOD OR Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance.
• Serve as the go-to subject matter expert on risks specific to the local market.
• Ensure risks and issues are effectively identified, assessed, prioritised, and managed across operational risk programs to help the business deliver on local business, regulatory and Legal Entity obligations.
• Manage details of specific risk and controls governance forums for ICS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums.
• Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy).
• Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise, and support the day-to-day activities required to maintain the repository of topical risk information.
• Support the business for consultation on all operational risk programs to enable BU to strengthen and embed relevant ORM considerations into processes.

Qualifications

• 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities.
• Understanding of critical operational risk management lifecycle activities.
• Strong project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.
• Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.