At a Glance
- Tasks: Lead strategic initiatives to enhance colleague experiences and drive organisational change.
- Company: Join American Express, a leader in global colleague benefits and support.
- Benefits: Enjoy competitive salaries, bonuses, flexible work options, and comprehensive health benefits.
- Other info: Dynamic team environment with excellent career development opportunities.
- Why this job: Make a real impact on colleague experiences and help shape the future of work.
- Qualifications: Strong relationship-building skills and experience in HR business partner roles required.
The predicted salary is between 60000 - 75000 £ per year.
The Colleague Experience Group (CEG) is the Amex Human Resources function responsible for global colleague benefits and programs, including career growth, learning, rewards, recruitment, labor relations, and support. CEG’s vision is to provide the best colleague experience every day to fuel growth and ensure all Team Amex members have the resources and support they need to deliver their best.
The Manager, Colleague Strategic Partner (CSP) partners with the Enterprise Technology Services business unit to execute the vision of delivering a great colleague experience, growing top talent, and developing new ways of working to unlock enterprise value. The role supports leaders and their teams on talent, performance, and change efforts that enable groups to reach strategic business goals and plays a leading role in a transforming organization.
Responsibilities
- Act as a key strategic thought partner to business leaders, providing high impact consultation and solutions using a practical and data‑driven approach.
- Engage actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained to enable business priorities.
- Build and drive a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change.
- Set and hold a high bar for performance by defining high/low performance and holding leaders accountable to managing their talent against high standards, with a focus on compliance.
- Understand and improve the moments that matter in colleagues’ careers.
- Design products, processes, and tools informed by colleague data and insights. Co‑create with business leaders and CEG colleagues to ensure solutions meet business needs.
Qualifications
- Ability to build strong relationships and collaborate with senior leadership and business partners across CEG.
- Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.
- Business acumen: understand our business strategy, plans, and the impact of internal and external factors.
- Experience in HR Business Partner disciplines including consulting, coaching, talent, recruitment, performance, leadership, and change management.
- Ability to coach, influence leadership, and navigate difficult conversations.
- Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.
- Knowledge of multiple HR disciplines, including labor relations, talent management, recruitment, organizational effectiveness, compensation, and leadership development.
- A global mindset and experience with large, complex client groups across geographies.
- Deep understanding of our business and talent across the enterprise.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for this position.
About The Team
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business needs
- Generous paid parental leave policies (depending on location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Manager Colleague Experience Group in London employer: American Express
American Express is an exceptional employer that prioritises the colleague experience, offering a supportive and dynamic work culture where employees can thrive. With competitive salaries, comprehensive benefits, and a strong focus on career development, team members are empowered to grow and succeed in their roles. The flexible working model and commitment to employee well-being make American Express a standout choice for those seeking meaningful and rewarding employment in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Colleague Experience Group in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amex through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Amex's culture and values. Think about how your experience aligns with their vision of delivering a great colleague experience. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven change or improved colleague experiences in your past roles. This will help you stand out as a strategic partner they can rely on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Amex family.
We think you need these skills to ace Manager Colleague Experience Group in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Colleague Experience Group role. Highlight your experience in HR and how it aligns with our vision of delivering a great colleague experience. We want to see how you can contribute to our goals!
Showcase Your Strategic Thinking:In your application, demonstrate your ability to think strategically. Share examples of how you've developed ideas that drive meaningful colleague experiences or competitive advantage. We love seeing candidates who can think outside the box!
Use Data-Driven Insights:Since this role involves using data to make decisions, include any relevant experience you have with data analysis in your application. Show us how you've used insights to create solutions and drive improvements in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our team there!
How to prepare for a job interview at American Express
✨Know Your Stuff
Before the interview, dive deep into the company’s values and the specific role. Understand how the Colleague Experience Group operates and what their goals are. This will help you tailor your answers to show how you can contribute to their vision of delivering a great colleague experience.
✨Showcase Your Strategic Thinking
Be prepared to discuss examples from your past where you've used strategic thinking to solve problems or improve processes. Highlight how you’ve partnered with leaders to drive change and enhance colleague experiences, as this aligns perfectly with the role's responsibilities.
✨Data-Driven Decision Making
Since the role requires a practical and data-driven approach, come ready to share instances where you've used data to inform your decisions. Discuss how you’ve developed insights that led to successful outcomes in talent management or organisational effectiveness.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers is key. Practice active listening and engage in meaningful conversations about their experiences at the company. This not only shows your interpersonal skills but also demonstrates your ability to build strong relationships, which is crucial for the role.
