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- Tasks: Deliver world-class customer service and build meaningful relationships with customers.
- Company: Join American Express, a leader in innovation and customer care.
- Benefits: Competitive salary, bonuses, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact while helping customers and developing your skills.
- Qualifications: Strong communication skills and a passion for outstanding service.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
At American Express, our culture is built on a 175-year history of innovation and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Servicing (GS) is responsible for the company’s customer service, travel & lifestyle, credit & collections, and fraud operations teams that serve our consumer, banking, merchant, and commercial customers around the world. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.
How will you make an impact in this role?
Your core responsibilities as a Customer Care Professional at American Express will include:
- Delivering world-class customer service, while responding to customer inquiries and concerns over the phone.
- Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.
- Enhancing our customer’s experience by identifying opportunities to offer products based on our Cardmember’s needs.
- Meeting and exceeding quality goals, compliance regulations and productivity targets.
- Navigating computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms.
- Reprioritising and adapting to a constantly evolving environment.
Minimum Qualifications:
- Demonstrate personal excellence by remaining positive in difficult situations.
- Display a passion to serve by delivering outstanding service in every interaction with our Customers.
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.
- Strong interpersonal, communication, verbal, and written skills.
- Assertiveness to handle difficult conversations.
- Excellent negotiation, influencing and resourcefulness skills.
- Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.
- Confidence to work in a virtual environment.
Shift work Monday to Sunday 7 days a week (working 5 days) - 35 hours a week. Working hours between 7:30am - 22:00pm.
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries.
- Bonus incentives.
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Customer Care Professional - Customer Engagement Network - START DATE: Tues 5th May 2026 in London employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional - Customer Engagement Network - START DATE: Tues 5th May 2026 in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into American Express's values and mission. This way, you can show how your personal style aligns with their commitment to customer service and innovation.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, role-play some tricky scenarios with a friend. This will help you feel more confident when handling difficult conversations during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your resilience and ability to adapt in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It gives us a chance to connect with you better and understand how you can contribute to our team at American Express.
We think you need these skills to ace Customer Care Professional - Customer Engagement Network - START DATE: Tues 5th May 2026 in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to customise your application for the Customer Care Professional role. Highlight your relevant experience and skills that align with the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and long-winded sentences. We appreciate straightforward communication, especially in customer service roles where clarity is key.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at American Express
✨Know the Company Inside Out
Before your interview, take some time to research American Express. Understand their history, values, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or built strong relationships with customers. This aligns perfectly with the role's focus on delivering world-class service.
✨Practice Problem-Solving Scenarios
Since the role requires critical thinking and problem-solving skills, practice answering situational questions. Think about how you would handle difficult conversations or unexpected challenges while maintaining a positive attitude.
✨Demonstrate Adaptability and Resilience
American Express values adaptability in a fast-paced environment. Be ready to discuss times when you had to adjust quickly to changes or manage multiple tasks simultaneously. This will show that you can thrive in their dynamic work culture.