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- Tasks: Support the Chief of Staff in enhancing operational processes and controls for international marketing.
- Company: Join American Express, a global leader in financial services with a collaborative culture.
- Benefits: Enjoy competitive salaries, bonuses, flexible working, and comprehensive health benefits.
- Other info: Great career development opportunities in a dynamic, international environment.
- Why this job: Make a real impact by improving processes that support millions of merchants worldwide.
- Qualifications: Strong communication skills and understanding of marketing and operational processes are essential.
The predicted salary is between 50000 - 60000 £ per year.
Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.
Global Merchant Services (GMS) Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing is responsible for partnering with GMS markets to drive profitable growth, accelerate coverage and enhance the value of Amex acceptance to merchants and Card Members at scale. We focus on enhancing our relationships with millions of merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region.
This role will have significant exposure, directly supporting the Chief of staff (Strategic Planning Manager) for the Head of International Merchant marketing by improving our controls, processes and ensuring we are compliant across all our initiatives internationally. The role is ideal for someone with the ability to establish collaborative relationships across different teams and geographies, have a process-driven mindset and communicate clearly across a variety of operational requirements.
Responsibilities:- Partner with the Strategic Planning Manager to proactively build and execute comprehensive operational excellence processes across International Merchant Marketing.
- Collaborate with Control Management to lead the delivery and upkeep of our Risk & Control Self Assessments (RCSA’s).
- Support the International Marketing team on guidance and coordination related to issues, controls & TLM.
- Work with Central Business Operations functions to coordinate and complete BU–wide initiatives.
- Drive the education of the team to ensure up to date knowledge on control management needs.
- Understanding Marketing practices, further understanding of operational processes and best practices is beneficial.
- Key understanding of risk and process in large organizations.
- Experience in process improvement or project management.
- Experience in operational risk is preferential.
- Excellent communication skills. Ability to synthesize complex operational principles into simple terms.
- Strong organizational skills and attention to detail, keeping all stakeholders aligned on multiple projects.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits:- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Business Operations Analyst in London employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at American Express. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational excellence and risk management. We recommend using the STAR method to structure your answers – it helps keep things clear and concise!
✨Tip Number 3
Showcase your process-driven mindset during interviews. Share specific examples of how you've improved processes or managed projects in the past. This will demonstrate your fit for the Business Operations Analyst role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Operations Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Operations Analyst. Highlight your experience in operational processes and risk management, and don’t forget to sprinkle in some marketing knowledge where relevant!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team. Mention your collaborative spirit and how you can help improve processes and controls across the board.
Showcase Your Communication Skills: Since this role requires clear communication across various teams, make sure to demonstrate your ability to simplify complex ideas in your application. Use straightforward language and examples that show off your skills.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process quickly. Don’t miss out!
How to prepare for a job interview at American Express
✨Know Your Stuff
Make sure you understand the key responsibilities of a Business Operations Analyst. Familiarise yourself with American Express' merchant services and marketing strategies. This will help you speak confidently about how your skills align with their needs.
✨Showcase Your Process Mindset
Since this role requires a process-driven mindset, be ready to discuss your experience with operational processes and improvements. Prepare examples of how you've successfully implemented changes in previous roles that enhanced efficiency or compliance.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to refine your ability to articulate your thoughts clearly.
✨Build Collaborative Relationships
Highlight your ability to work across teams and geographies. Think of specific instances where you’ve successfully collaborated with others to achieve a common goal. This will demonstrate your fit for a role that involves partnering with various stakeholders.