At a Glance
- Tasks: Support UK leadership and manage merchant relationships in a dynamic environment.
- Company: Join American Express, a leader in global merchant services.
- Benefits: Competitive salary, bonuses, flexible work, and comprehensive health benefits.
- Other info: Opportunities for career growth and professional development in a collaborative culture.
- Why this job: Gain valuable experience while working with top UK merchants and driving business success.
- Qualifications: Strong data skills, project management experience, and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.
The Global Merchant and Network Services (GMNS) Merchant Services team generates more revenue than any other line of business across American Express. You’ll be at the heart of our commercial business and working with some of the UK’s largest and best-known merchants. Our team are passionate about growing our business and delivering results. We know that the way to meet and exceed our targets is through teamwork, clear accountability and a strong, collaborative culture. We place a high value on ensuring that individuals achieve their potential and strive to work on robust development plans.
This role will support merchants across various industries and represents a great opportunity to gain merchant-facing experience in a fun and fast-moving environment. No two days are alike for an Account Support Analyst. In the past, ASAs have gone on to succeed and progress in a variety of roles both within GMNS and across the Blue Box.
ResponsibilitiesThe ideal candidate will play a crucial role in supporting the UK CLM & B2B leadership team, as well as the client and acquisition managers, from both a business development and a compliance & analytical perspective. This includes providing negotiation support, conducting merchant hierarchy reviews, generating business development reports, and managing regulatory projects – additionally they will support on day-to-day account management. We’re looking for someone who has a strong data background and can seamlessly integrate these responsibilities to drive our team’s success.
QualificationsMinimum Qualifications
- Proficient in project management, adept at overseeing tasks from conception to completion
- Advanced skills in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Exceptional communicator, skilled at fostering strong professional relationships
- Highly motivated self-starter with a proactive approach to achieving goals
- Strong analytical mindset with the ability to leverage data and technology to enhance compliance and business development oversight
- Proven ability to manage multiple priorities across geographies in a fast-paced environment
- Experience collaborating with Risk, Compliance, and business stakeholders to drive alignment and resolve complex regulatory issues
Preferred Qualifications
- Demonstrated understanding of the Merchant Business, including industry trends, challenges, and key operational drivers
- Experience leveraging data to drive strategic decisions and process improvements within merchant or related environments
- Proven expertise in data analysis and management, with hands-on experience in tools and platforms such as Lumi, SQL, and Cornerstone
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Account Support Analyst - Regulatory Lead in London employer: American Express
American Express is an exceptional employer, offering a dynamic work environment where teamwork and collaboration are at the forefront of our culture. With a strong focus on employee development, we provide robust career growth opportunities and comprehensive benefits, including flexible working arrangements and wellness support. Join us in the UK to work with some of the largest merchants while enjoying a rewarding career that values your potential and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Analyst - Regulatory Lead in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Express on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to data analysis and project management. We want to show off our skills, so think of examples from past experiences that highlight our analytical mindset and ability to manage multiple priorities.
✨Tip Number 3
Don’t forget to research the latest trends in the merchant business! Being knowledgeable about industry challenges will impress the interviewers and show that we’re genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to highlight how our skills align with the responsibilities of the Account Support Analyst role.
We think you need these skills to ace Account Support Analyst - Regulatory Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Support Analyst role. Highlight your project management skills and any experience you have with data analysis, as these are key for this position. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Be sure to mention your understanding of the merchant business and any relevant industry trends you've noticed.
Showcase Your Communication Skills:As an exceptional communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to highlight any experiences where you've successfully built professional relationships. We value collaboration and want to see that reflected in your writing!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. This ensures your application goes directly to us, and we can review it promptly. Plus, it shows you're proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at American Express
✨Know Your Numbers
As an Account Support Analyst, you'll be dealing with data daily. Brush up on your analytical skills and be ready to discuss how you've used data in past roles to drive decisions or improvements. Bring examples of reports you've generated or projects where data played a key role.
✨Master the Art of Communication
Exceptional communication is key in this role. Prepare to showcase your ability to build relationships and communicate effectively with various stakeholders. Think of specific instances where your communication skills helped resolve issues or foster collaboration.
✨Project Management Prowess
You'll need to manage multiple priorities, so be ready to talk about your project management experience. Highlight any tools or methodologies you’ve used to keep projects on track and how you ensure tasks are completed efficiently from start to finish.
✨Stay Updated on Industry Trends
Understanding the Merchant Business landscape is crucial. Do some research on current trends and challenges in the industry. Be prepared to discuss how these factors might impact American Express and how you can contribute to navigating them.
