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- Tasks: Join a dynamic team to enhance customer experience through innovative product management.
- Company: American Express, a leader in financial services with a rich history of innovation.
- Benefits: Competitive salary, bonuses, flexible working, and comprehensive health benefits.
- Other info: Opportunities for career development and a supportive work environment.
- Why this job: Make a real impact on marketing solutions using cutting-edge technology.
- Qualifications: Experience in agile product management and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared leadership behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Enterprise Comms & MarTech Experiences (ECMX) is a global organisation that sits within Membership Portfolio Services (MPS) and is American Express’ marketing services centre of excellence. ECMX charters the driving of high quality, customer-first marketing that accelerates business growth through optimised go-to-market solutions and the development of best-in-class MarTech products & processes.
Join our dynamic team at Enterprise MarTech Products (EMP) within ECMX, where our vision is to create seamless, user-friendly colleague journeys to enhance innovative and impactful customer experience marketing. We achieve this through cutting-edge technology that’s configurable, composable, and automated – all supported by top-tier product management.
As a Product Associate, you’ll report to the Product Owner of Ecosystem Health Monitoring (EHM). EHM is a monitoring solution that ingests data from multiple Systems of Records (SORs) and presents this information to our end-users in the form of real-time dashboards, alerts, and reporting. This information is then used to play a crucial role in maximising AXP marketing income by streamlining campaign setup efficiency, speeding up time-to-market, and minimising revenue loss through real-time issue detection.
You’ll be instrumental in providing monitoring, control, and reporting capabilities for prioritised marketing execution processes:
- Collaborate with the Product Owner to establish clear and measurable outcomes and key results (OKRs) with a customer-centric focus.
- Work alongside the Product Owner to develop a well-defined product roadmap that takes into account impacts and dependencies.
- Partner with customers and engineering teams to ensure roadmaps incorporate partner demand solutions and ongoing product enhancements.
- Engage extensively with customers to identify needs, opportunities, gaps, and potential solutions.
- Demonstrate your ability to translate business requirements into technical solutions.
- Support the execution of the roadmap using agile product development practices.
- Plan and conduct User Acceptance Testing (UAT).
- Manage and optimise our incident and production support, as well as prioritisation processes.
Minimum Qualifications
- Experience in agile product management, roadmap development, with a strong technical background.
- Proven adaptability to changing priorities, multiple demands, ambiguity, and rapid change.
- Effective oral and written communication skills with the ability to engage with diverse audiences across Business and Technical teams.
- Self-starter qualities with strong organisational and time management skills.
- Exceptional problem-solving and critical thinking skills with excellent attention to detail.
- A natural inclination to challenge the status quo and a willingness to learn.
- Previous experience with Splunk and proficiency in Microsoft Office (desired).
- Educated to degree level is desirable.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centres staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds programme
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Associate-Digital Product Management in Lewes employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate-Digital Product Management in Lewes
✨Tip Number 1
Network like a pro! Reach out to current employees at American Express on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Associate-Digital Product Management role.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. American Express values innovation and customer commitment, so think of examples from your past that showcase these traits. We want to see how you can make an impact!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves critical thinking and adaptability, consider doing mock interviews with friends or using online resources to tackle common product management scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Team Amex and ready to contribute to our innovative journey.
We think you need these skills to ace Associate-Digital Product Management in Lewes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate-Digital Product Management role. Highlight your experience in agile product management and any technical skills that align with the job description. We want to see how you can make an impact!
Showcase Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your application. Demonstrate your ability to engage with diverse audiences by providing examples of past experiences where you successfully communicated complex ideas.
Highlight Problem-Solving Abilities: We love candidates who can think critically and solve problems! Include specific examples in your application that showcase your attention to detail and your knack for overcoming challenges. This will help us see your potential fit within our dynamic team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining Team Amex!
How to prepare for a job interview at American Express
✨Know Your Product Management Basics
Brush up on your agile product management principles and be ready to discuss how you've applied them in past roles. Understanding the nuances of roadmap development and user acceptance testing will show that you're not just familiar with the theory, but you can also put it into practice.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous positions. Highlight your critical thinking abilities and attention to detail, especially in situations where you had to adapt to changing priorities or ambiguous circumstances. This will demonstrate your fit for a dynamic role like this one.
✨Engage with the Team's Vision
Familiarise yourself with American Express' mission and the specific goals of the Enterprise MarTech Products team. Be ready to discuss how you can contribute to creating seamless, user-friendly experiences and how your ideas align with their vision for innovative customer experience marketing.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely, as you'll need to engage with both business and technical teams. Prepare to discuss how you've successfully communicated complex concepts to diverse audiences in the past, showcasing your ability to bridge the gap between different stakeholders.