At a Glance
- Tasks: Lead KYC operations to ensure compliance and enhance merchant experiences.
- Company: Join American Express, a leader in global payments and financial services.
- Benefits: Enjoy hybrid work, career growth opportunities, and a supportive culture.
- Other info: Be part of a dynamic team that values innovation and continuous learning.
- Why this job: Make a real impact in financial crime prevention while collaborating with diverse teams.
- Qualifications: Experience in financial crime or operational risk, with strong project management skills.
The predicted salary is between 56700 - 69300 £ per year.
Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.
Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7T in annual spend across 170+ markets. Within GMNS, the Global Governance, Risk, Remediation, & Operations (GRRO) team drives strategy, governance, and execution to enable a profitable, compliant, and vibrant network. The Manager, KYC Operations, is part of the Global Merchant Financial Crimes Delivery team.
This team partners across the business to enable trusted and frictionless merchant experiences by delivering resilient, compliant, and efficient operational processes that safeguard our network, reduce our operational and financial crimes risk and power sustainable growth. This Manager of GMNS KYC Operations will be part of the KYC Strategy, Remediation & Market Implementation team.
This role is responsible for providing market-level support, implementing applicable regulatory requirements, remediating issues, and building robust processes and procedures for the financial crimes space. In addition, it will ensure that financial crime policies, regulations, and procedures are implemented effectively by maintaining a complete inventory of market processes and controls.
Responsibilities
- Support local market financial crimes data gaps closure, leveraging project management, stakeholder management and analytical skills.
- Delivery on this effort will require collaboration across several stakeholder groups across the 1st line including the business and technologies as well as Compliance and an external partner.
- Support and contribute to the definition and planning of point of next and future state merchant refresh strategies, working with multiple teams across the 1st line including the business, servicing and technologies as well as Compliance and potentially external partners.
- Ensure timely identification, assessment, prioritisation and management of risks and issues.
- Manage project oversight and coordination, contributing to project planning, monitoring progress, preparing and maintaining project documentation including reporting for leadership.
- Develop end to end process documentation for new and expanded processes as required.
- Contribute to present status updates, risks/issues and resolutions in a clear and transparent way.
- Build proactive relationships with stakeholder groups across the 1st and 2nd lines.
- Contribute in an impactful way to our colleague engagement programme.
Qualifications
- Experience in financial crime, Operational Excellence, Operational Risk or a related discipline, ideally in more than one of these disciplines.
- Experience in business process improvement and change design.
- Proven project management skills and strong change management experience with sense of urgency for driving large projects forward.
- Proven analytical skills, with proficiency in qualitative and quantitative analysis.
- Demonstrated ability to partner with a broad network of colleagues to drive effective issue identification and resolution.
- Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.
- Strong communicator, with experience of engaging with senior management.
- Desire to learn and continuously searching to understand industry best practices and find creative solutions.
- Self-starter with high intellectual curiosity, attention to detail and an ability to adapt to change.
- Ability to thrive in a fast paced and fluid business environment.
- In-depth knowledge of merchant acquiring and/or Financial Crimes is an advantage.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Manager, KYC Operations in Hove employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, KYC Operations in Hove
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like American Express. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from American Express.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like American Express. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Manager, KYC Operations in Hove
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in American Express and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show American Express how you can be a team player!
How to prepare for a job interview at American Express
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with American Express.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with American Express's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
