At a Glance
- Tasks: Lead performance analytics and provide strategic insights to drive business growth.
- Company: Join American Express, a leader in innovation and inclusivity with a rich 175-year history.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Other info: This position does not offer visa sponsorship; UK work eligibility is essential.
- Why this job: Make an impact in a high-visibility role while developing your leadership skills in a supportive culture.
- Qualifications: 2+ years in a managerial role with strong analytical and communication skills required.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
We are recruiting for a Manager in the ICS CoE organization. This is a high visibility role to deliver operational support, performance analytics and business insights. The role sits within the ASI (Analytics Strategy & Insights) team, and the Manager will work with the CoE leads and other partner teams to provide consultative support to Senior Leadership through strategic analysis to highlight insightful trends that lead to actionable recommendations for future growth opportunities. The candidate will possess thought leadership, critical thinking, exceptional communication, and organizational skills.
This role also supports international standardization efforts and is focused on developing and implementing process improvements to drive automation to gain efficiencies across core activities and functions.
Minimum qualifications
- Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives. Excellent analytical and problem-solving skill
- Communication and Build relationships: ability to communicate effectively at various audiences/levels within the organization. Ability to negotiate and gain agreement while building trust and maintaining relationships.
- Results Leadership: Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes
- Experienced People Leader: Proven ability to attract, develop and lead a high performing and engaged team; ability to manage within a matrixed environment
- Ability to oversee a program that promotes issue identification and resolution; stakeholder management and alignment; incorporates risk mitigation planning/execution; and provides solutions to address business transformation, strategic alignment and culture change
- Self-starter and high level of accountability and able to solve ambiguous/ open ended business challenges
- Proven ability to take decisions and deliver results in a fast paced and highly matrixed environment
- Strong work ethic with demonstrated will-to-win and high personal excellence
- Familiar with Customer Relationship Management tools (i.e. One.force), data Management (LUMI, SQL) and statistical techniques
Preferred Qualifications:
- Minimum 2 years’ experience in a manager role
- Proven people leadership
- Significant experience of relevant work with a University Degree or equivalent
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#LI-DNIField Performance & Insights Manager employer: American Express
American Express is an exceptional employer that champions inclusivity and innovation, offering a supportive work culture where your voice matters and your contributions have a meaningful impact. With a strong commitment to employee well-being, the company provides comprehensive benefits, flexible working arrangements, and abundant opportunities for career development, ensuring that you can thrive both personally and professionally in a dynamic environment. Join Team Amex and be part of a legacy that values leadership, strategic thinking, and collaboration, all while making a difference in the lives of customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Performance & Insights Manager
✨Tip Number 1
Familiarise yourself with American Express's core values and leadership behaviours. Understanding their culture will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of American Express, especially those in analytics or management roles. They can provide valuable insights into the company’s expectations and the nuances of the role you're applying for.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics to drive business decisions in your previous roles. Highlighting your experience with tools like SQL and CRM systems will showcase your technical skills relevant to the position.
✨Tip Number 4
Demonstrate your strategic thinking by preparing a few ideas on how you would approach performance analytics and process improvements at American Express. This proactive mindset can set you apart from other candidates.
We think you need these skills to ace Field Performance & Insights Manager
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Field Performance & Insights Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in analytics, leadership, and strategic thinking. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Tailored Cover Letter:Your cover letter should reflect your understanding of American Express's values and culture. Discuss how your background in performance analytics and team leadership can contribute to their goals, and express your enthusiasm for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at American Express
✨Showcase Your Analytical Skills
As a Field Performance & Insights Manager, you'll need to demonstrate your analytical prowess. Prepare examples of how you've used data to drive decisions or improve processes in previous roles. Be ready to discuss specific tools and methodologies you've employed.
✨Communicate Effectively
This role requires strong communication skills. Practice articulating complex ideas clearly and concisely. Think about how you can tailor your message to different audiences, especially senior leadership, and be prepared to discuss how you've built relationships in past positions.
✨Demonstrate Strategic Thinking
Highlight your ability to connect business strategies with actionable initiatives. Prepare to discuss instances where you've identified trends and made recommendations that led to growth opportunities. This will show your potential to contribute to American Express's future.
✨Prepare for Leadership Questions
As an experienced people leader, be ready to discuss your leadership style and how you've developed high-performing teams. Think of examples where you've managed complex projects across departments and how you resolved conflicts or challenges within a matrixed environment.
