At a Glance
- Tasks: Lead the modernisation of workforce management and optimise contact centre operations.
- Company: Join American Express, a global leader in financial services.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams in a hybrid work model.
- Why this job: Make a significant impact on operational performance in a dynamic environment.
- Qualifications: Experience in workforce management and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
American Express in the United Kingdom seeks a Director of Workforce Management to modernize and own the Verint WFM product, guiding forecasting, scheduling, staffing optimization and operational performance across a large-scale contact center. You will partner with Operations, Technology, Digital Product and Analytics to deliver scalable solutions, drive continuous improvement, and lead a high-performing product management team in a hybrid work model.
Director, Workforce Management & Verint Modernization employer: American Express
American Express is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to thrive in their careers. With a strong commitment to holistic well-being, the company offers competitive salaries, comprehensive benefits, and flexible working arrangements, ensuring that team members can balance their personal and professional lives effectively. The opportunity for career development and mentorship within a globally recognised financial services leader makes American Express an attractive choice for those seeking meaningful and rewarding employment in the heart of the UK.
