Director-Regulatory Change & Inventory Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express is seeking a skilled Regulatory Compliance Director to lead the global regulatory compliance function within the Global Compliance & Ethics organization. This role will oversee the proactive identification, assessment, and implementation of new and/or changes to laws, rules, and regulations across the organization, ensuring that all business units adhere to evolving regulations. Additionally, this Director will manage the American Express inventory of laws, rules, and regulations applicable to AXP products, services, legal entities, and corporate services, ensuring that all regulatory requirements are systematically tracked, categorized, summarised and integrated into American Express’s risk taxonomy framework. The ideal candidate will possess expertise in navigating the complex regulatory environment affecting financial services and will be adept at managing changes that impact our business operations worldwide.

Key Responsibilities:

• Regulatory Change Leadership: Oversee a global Compliance program team responsible for Regulatory Change Management standards and program maintenance to drive compliance with laws, rules and regulations applicable to American Express products, services, and legal entities. Define and execute a strategy to review and summarise laws, rules, and regulations into clear, concise bundles with appropriate categorisation. Oversee risk assessment processes to ensure that regulatory change management activities are integrated into the Enterprise Risk Taxonomy supporting first line of defense risk assessments.
• Laws, Rules, and Regulations Library Management: Provide strategic leadership on maintaining a comprehensive and up-to-date legal inventory that aligns with global regulatory requirements and supports business objectives. Design and oversee the management of a global legal inventory system, leveraging generative artificial intelligence tools to create plain English summaries and ensuring a comprehensive, organised repository of regulatory obligations and requirements. Collaborate with Legal, Compliance, and third-party vendor teams to ensure the accuracy and completeness of the regulatory inventory scope and content. Develop metrics to monitor inventory status, providing reporting on legal requirements, regulatory gaps, and implementation progress.
• People and Program Leadership: Lead and develop a high-performing Regulatory Compliance team, fostering a culture of compliance excellence and continuous improvement. Ensure training and development programs are in place to upskill team members in regulatory change management best practices and legal inventory management. Act as a primary liaison between compliance teams, legal departments, and business units to communicate new and updated regulatory requirements.

Minimum Qualifications:

• Bachelor’s degree in Law, Compliance, Business, or a related field required; JD or Master’s degree preferred.
• Minimum of 10 years of overall experience in regulatory compliance risk management with 5 years’ experience in Regulatory Change Management.
• Demonstrated understanding of relevant general laws, regulations and standards (e.g., Heightened Standards, FRB LFI, UK SMR) affecting risk management of large banks, so risk practices comply with overall regulatory frameworks and expectations.
• Demonstrated ability to lead cross-functional teams and manage complex regulatory change projects.

Skills:

• Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.
• Proven success at shaping decisions and perspectives by persuading stakeholders, managing relationships and securing buy-in for initiatives.
• Strategic thinking and a proactive approach to regulatory change and legal inventory management.
• Strong project management and organisational skills with a track record of successful business change implementations.
• Strong understanding and experience defining metrics and working with capabilities to define dashboard and reporting requirements.
• Excellent interpersonal skills to influence and collaborate with stakeholders at all levels.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.