Director, Privacy Operations & Integration

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

How will you make an impact in this role?

The Director-Privacy Operations & Integration will sit within the newly formed Global Privacy Center of Excellence (GPCE) and lead a team of privacy subject matter experts enabling privacy across the First line of Defense (1LOD). This role will drive the execution of privacy and data protection standards across business units to manage privacy risk within processes, products, projects, third-party services, or other activities that involve the processing of personal data.

Primary Responsibilities:

• Lead, develop, and manage a team of privacy SMEs across multiple regions to embed privacy into daily operations, design, products, and processes.
• Support stakeholders in effective identification, assessment, mitigation or privacy risk across business units.
• Partner across second and third lines of defense to align controls and audit readiness.
• Serve as a trusted advisor to business and technology stakeholders, helping them implement privacy requirements.
• Work with partners in the Global Privacy Center of Excellence to facilitate enterprise-wide privacy risk management in alignment with organizational best practices
• Provide guidance in managing privacy risk to drive enterprise continuity across different regions and business units
• Provide support in managing privacy risk across cases including product development, AI, third-party, cross border transfers, regulatory exams, second-line effective challenge, and audits
• Collaborate with Enterprise Data Management, Infosec, GCO, and Third-Party Lifecycle Management teams to integrate privacy by design across existing processes, tools and products
• Facilitate the first-line subject matter expertise supporting enterprise privacy risk management in operations (e.g., purpose limitation)
• Provide advisory, guidance, and consulting services to enable business units to execute proactive identification, comprehensive assessment, effective mitigation, and timely escalation of risks and issues

Minimum Qualifications:

• Bachelor’s degree in Business, Management, or a related field; advanced degree preferred
• A strong strategic approach with 8+ years prior experience including privacy risk
• Strong knowledge of and experience in enhancing and uplifting privacy-related processes across an Enterprise or local level for a financial services company
• Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.
• Track record of being able to be a subject matter expert and using enterprise-thinking to quickly identify areas of improvement
• High degree of organization, individual initiative and personal accountability and resiliency.
• Excellent communication skills with a demonstrated ability to lead, engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.
• Proven ability to manage multiple demands successfully within a matrixed organization.
• Track record of creating and leading strong cross-functional teams
• Enjoys solving large and complicated problems.
• Ability to maintain a positive, ‘can-do’ attitude

Preferred Qualifications

• Significant banking experience
• Industry credentials (e.g., IAPP)

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones\’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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