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- Tasks: Lead a global team to drive business growth and manage key client relationships.
- Company: Join American Express, a leader in commercial payments with a rich history of innovation.
- Benefits: Enjoy competitive salaries, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact by shaping the future of commercial services for top global clients.
- Qualifications: Strong leadership skills and experience in commercial payments are essential.
- Other info: Dynamic role with opportunities for career development and a supportive work culture.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Director, Global Commercial Services Group
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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to backing our customers, communities and colleagues. As part of Team Amex, you\’ll experience powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader and grow your career. Here, your voice and ideas matter, your work makes an impact, and together we will help define the future of American Express.
How will you make an impact in this role?
Through the Global Commercial Services Group, American Express is a leading issuer of commercial cards, expense management solutions and B2B supplier payment instruments serving more than 60% of the S&P 500 companies, as well as tens of thousands of mid‑sized corporations worldwide in over 200 countries. In the UK, our Global Client Group is a diverse team of highly skilled client management professionals responsible for developing, expanding and managing the relationships of our most prestigious global commercial services clients located and headquartered in the UK market. We have a Director opportunity based in London, starting with immediate effect.
The Director position is responsible for providing global strategic thought leadership, leading a global, regional and local team, fronting key GCS negotiations, managing senior relationships and driving profitable business growth with our largest global customers located and headquartered in the UK. The team has a combined global, regional and local market accountability, executing the global strategy of their headquartered portfolio and the regional and/or local strategy for GCG customers headquartered elsewhere, predominantly the U.S.
The successful candidate will be a consummate relationship leader, managing senior level relationships across this global portfolio. The Director will operate across GCS in an open and collaborative manner, interfacing with the local GCS UK team, GCG colleagues in all other regions and all other GCS business functions including Servicing, Pricing, Product Management, Field Enablement, Implementation, GCO, Risk, Global Business Development and Marketing.
The position involves leading a client management team with global, European and local UK responsibilities. The team currently manages a portfolio of 3 global clients, regional clients and local UK clients, with a cumulative charge volume of $3.5 BN across all GCS payment solutions.
Responsibility
- Drive a highly engaged and skilled global/regional/local client management team by providing strong inclusive people leadership and strategic thinking
- Continue to build and execute a clear business plan which retains, expands and grows this portfolio
- Drive segment growth across the UK and other markets, closing remaining T&E gaps and accelerating B2B business expansion through deep relationship management, strong pipeline management and partnership with other teams
- Understand the clients changing requirements for net zero travel policy in the future and look to support this while maintaining revenues
- Demonstrate a strong growth mindset and agile innovative thinking to drive differentiated value to customers and revenue generation via customized approach
- Take ownership and front global client negotiations to ensure profitable client retentions and provide regional support in close alignment with other global owners in other GCG teams
- Improve customer satisfaction via enhanced offering and added value services provided by outsourced program management resources and others
- Drive deep and senior client relationships across the portfolio, fostering client entrenchment
- Develop and implement retention strategies, including leadership of competitive RFP processes globally and across Europe
Minimum Qualifications
- A strong understanding of the commercial payments industry, GCS and the GCS value proposition and global product set would be advantageous
- Strong people leadership skills
- The ability to create exceptional engagement and followership in a global and regional environment
- Strategic thought leadership
- The ability to design and execute a clear business plan across a complex, global environment, and translate that into actions and tactics that drive sustainable growth and retention
- A clear track record of results‑driven commercial leadership, in a global, multi‑market, cross‑border team environment
- The ability to analyse and interpret business results and manage performance
- A strong business development and/or consultative sales background, growing and expanding business through collaboration, influence and negotiation
- A clear understanding of the global nature of GCG segment and how cultural differences can influence client’s strategic decision making
- Proven senior level negotiation, presentation and influencing skills to internal and external audiences to senior levels in large global organizations
- Excellent relationship management skills and a strong track record managing complex, global and regional portfolios
- The ability to solve issues, take business decisions
- Creative problem solver / proactive thinker
- Consummate communicator
- The ability to leverage strong internal partnerships across all areas of GCS and beyond
- Language skills: English
Benefits
We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones\’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Seniority level
Director
Employment type
Full‑time
Job function
Other
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Director, Global Commercial Services Group employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Global Commercial Services Group
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those at American Express. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to articulate your value proposition clearly and confidently. Remember, it’s all about how you can make an impact in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining Team Amex.
We think you need these skills to ace Director, Global Commercial Services Group
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director role. Highlight your experience in commercial payments and leadership skills, as these are key for us at American Express. Use specific examples that showcase your ability to drive growth and manage complex relationships.
Craft a Compelling Cover Letter: Your cover letter should tell your story and explain why you're the perfect fit for this position. Be sure to mention your strategic thought leadership and how you can contribute to our Global Commercial Services Group. Keep it engaging and personal!
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics and results to demonstrate how you've driven business growth and improved client satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s the best way to stay updated on your application status and any next steps!
How to prepare for a job interview at American Express
✨Know Your Stuff
Make sure you have a solid understanding of the commercial payments industry and American Express's Global Commercial Services. Brush up on their value proposition and product offerings, as this will show your genuine interest and expertise during the interview.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate strong people leadership skills. Prepare examples of how you've successfully led teams in the past, focusing on engagement and strategic thinking. Be ready to discuss how you can drive a highly engaged client management team.
✨Be a Strategic Thinker
American Express values strategic thought leadership. Come prepared with a clear business plan or ideas on how you would approach driving growth and retention in a complex global environment. This will highlight your ability to translate strategy into actionable tactics.
✨Master the Art of Negotiation
Since you'll be fronting key negotiations, it's crucial to showcase your senior-level negotiation skills. Prepare to discuss past experiences where you've successfully managed complex negotiations and how you can apply those skills to retain and grow client relationships.