Director, Enterprise Payments E2E Journey Design and Testing

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

How will you make an impact in this role?

The role of Director, Enterprise Payments E2E Journey Design and Testing is an exciting opportunity for a talented product leader to drive modernization and development of new payment capabilities. The incumbent will be an integral leader within a large scale, enterprise-wide program established to accelerate the development of our enterprise payment services and redesign the operating model surrounding it to drive excellence in payment execution. Reporting to the VP of Enterprise Payments Product Development, this role will help to reshape and transform how payment products are designed, tested and delivered at American Express. The Director will lead a team of talented product and quality assurance managers responsible for the design and business testing of end-to-end capability journeys for payments.

The success of the role will depend upon the individual’s ability to think strategically, with an enterprise and customer mindset and collaborate across product owners, engineers, architects, and business stakeholders to influence and bring the product vision to life.

Key Responsibilities

• Lead and develop a high-performing team of product development leaders focused on end-to-end capability journey design and quality assurance leaders focused on driving business testing. Domain areas of focus can span identity and bank account verification solutions, money movement through a bank network, and Bill Pay.
• Collaborate with Product Management teams to translate product strategies and roadmaps into end-to-end capability journeys, and actionable delivery plans. Define business testing strategy, automated tooling and execution in partnership with Technologies.
• Develop and syndicate capability release plans with key stakeholders, e.g., Product Management, Engineering, Operations, business owners, market teams, etc.
• Partner with Product Management on customer discovery and lead the design of new payment flows and bank integration capabilities that power key customer journeys across American Express.
• Drive the definition and refinement of end-to-end capability journeys, business process flows, capabilities, features, user stories and associated success criteria.
• Define approach to e2e journey based user acceptance testing and execution, including success criteria and sign off.
• Develop strategy for automated testing and associated tooling required to demonstrate achievement of business success criteria.
• Define market specific platform requirements for inclusions in global platforms and market expansion release plans.
• Develop the delivery strategy for modernization, establishing a playbook for enablement expansion and scaling of modern payment capabilities across the globe.
• Prioritize work across product team and multiple scrum teams, to sequence delivery of new payment capabilities and bank integrations to support delivering the e2e journey across competing business priorities.
• Monitor and assess delivery and performance metrics to identify opportunities to improve delivery predictability, time to market, delivery of iterative value to the business or to make enhancements.
• Act as a bridge between Product Envisioning team, Enterprise Platform Product teams and technical teams to ensure the end-to-end journey and solution is stitched together appropriately to meet the business needs.
• Foster a collaborative culture within the organization focused on delivery excellence and doing it the right way.

Minimum Qualifications

• Relevant experience in large scale Product Development, Capability Delivery, Testing, agile practices, and scaled product delivery.
• Passion for payments and the advancement in technologies driving innovation in the payments ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.
• Experience in leading large scale business testing programs and creation of automated test tooling.
• Passion to drive execution and deliver results in a dynamic and highly matrixed environment.
• Proven ability to drive change, lead adoption of new ways of working, and leverage scaled Agile practices to drive successful product development and testing.
• Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.
• High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.
• Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
• Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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