Director, EMEA Regional Pricing Strategy

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Merchant and Network Services (GMNS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant Discount Revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.

The Director of EMEA Regional Pricing Strategy is responsible for leading the pricing analysis and strategy for local and pan-European merchants as well as key holdouts in Europe. The Director is also responsible for leading important broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organization’s goal for profitable charge volume and merchant expansion, essential to the strength of our business. The successful candidate will report to the Vice President of Global Merchant Pricing in Europe and will be based in London.

How will you make an impact in this role?

• Lead a team of six Managers to deliver impactful pricing solutions for local and pan-European merchants as well as key holdouts in Europe  
• Develop pricing strategies based on quantitative data analysis and provide recommendations to secure key financial acceptance terms in negotiations, such as pricing terms, value exchange levers, and trade-offs
• Oversee and evaluate business cases for various merchant pricing scenarios, model P&L impacts, and perform sensitivity analysis to mitigate risk
• Liaise directly with merchants to explain Amex pricing philosophy, premium to competitor bank card rates, industry pricing, and pricing proposals – lead discussions and negotiations as appropriate
• Contribute to ongoing partnerships with merchants by exhibiting knowledge of industry and merchant-specific opportunities and challenges
• Build relationships across European client management and acquisition teams to ensure goal achievement and facilitate business decisions
• Drive pricing integrity and accuracy in merchant agreements; work closely with CLM and Operations to ensure all pricing terms are properly captured on internal platforms
• Contribute to the ongoing development of an infrastructure that identifies opportunities for sharing best business practices, streamlines implementation of contract/payment terms, and other internal processes

Minimum Qualifications

• Consistent, strong contributor and proven people leader with exceptional references from former leaders and team members
• Strategic thought leader with the ability to work through unstructured problems and develop clear action plans
• Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of financial data
• Strong relationship management and collaboration skills with the ability to influence others in situations where there may be different goals
• Excellent communication skills – both written and oral — with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented
• Ability to excel in a fast-paced, dynamic team environment, which places a premium on driving results
• Creative thinker who is willing to question traditional ways of doing things and develop new approaches to old challenges
• Strong project management skills with full ownership from analysis through to implementation
• Passionate focus on the customer; demonstrated desire to understand and solve customer needs and pain points
• Demonstrated ability to handle multiple requests and prioritize accordingly
• Capacity to remain calm and flexible under pressure

Considerations for sponsorship:  Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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