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- Tasks: Lead innovative learning initiatives and develop career pathways for tech professionals.
- Company: Join American Express, a leader in innovation with a rich 175-year history.
- Benefits: Enjoy flexible working, comprehensive health benefits, and generous parental leave.
- Why this job: Make a real impact by shaping the future of learning and development.
- Qualifications: 7+ years in talent development with strong leadership and data-driven skills.
- Other info: Dynamic role with opportunities for personal growth and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
At American Express our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. This role gives you a voice and ideas that matter. Your work makes an impact and together we will help define the future of American Express.
The Enterprise Ways of Working Enablement & Talent team shapes how colleagues across the enterprise grow, collaborate, and deliver. We design and enable modern ways of working, learning experiences, and talent practices that help teams adapt, perform, and thrive in a rapidly changing environment.
The Director of Continuous Learning & Career Development leads learning & development capabilities for Enterprise Technology Services (ETS)—owning the strategy, execution, and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists. Reporting to the Vice President of Talent & Enablement, the leader manages a team of talent professionals and partners closely with the Technology Colleague Experience Group (CEG) and enterprise stakeholders to deliver scalable, data-driven learning experiences that align to business priorities and colleague needs.
How will you make an impact in this role
- Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs.
- Govern and continuously improve core talent platforms and frameworks including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes.
- Translate strategy into clear roadmaps, investment priorities, and measurable outcomes.
Learning Experience Design & Delivery
- Design and lead enterprise-impact learning initiatives, including:
- Skills-based learning paths (technical, specialized, digital product & design leadership, etc.)
- Speaker series focused on applied real-world case studies.
- Cohort-based learning pilots that drive accountability, mentorship, and skill application.
- Career enhancement programs (e.g., CAREER fwd 5 learning campaigns).
Learning Ecosystem & Tool Management
- Oversee learning tool strategy and vendor management (e.g., Pluralsight, O’Reilly), including compliance, GenAI approvals, and platform integration.
- Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting.
Measurement Insights & Continuous Improvement
- Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact.
- Use data and colleague insights to continuously refine programs and prioritize investment.
- Clearly communicate outcomes and value to senior stakeholders.
Leadership & Partnership
- Lead, coach, and develop a high-performing team of learning and talent professionals.
- Build trusted partnerships across ETS, CEG, and colleague networks.
- Act as a thought partner and consultant to leaders on learning skills and career development.
Minimum Qualifications
- 7 years of experience in talent learning & development or other people-centered strategy with demonstrated enterprise-scale impact.
- Proven experience leading teams and complex cross-functional initiatives.
- Strong stakeholder management skills with the ability to influence at senior levels.
- Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy.
- Demonstrated ability to design scalable learning experiences aligned to evolving skill needs.
- Exceptional communication, storytelling, and executive presentation skills.
- Comfortable operating in a fast-paced, evolving environment with competing priorities.
- Strong leadership presence with a track record of building trust, clarity, and accountability.
Preferred Qualifications
- Experience working with learning platform vendors and HR systems.
Location: West Sussex, England, UK
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location).
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Director, Continuous Learning & Career Development employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Continuous Learning & Career Development
✨Tip Number 1
Network like a pro! Reach out to current employees at American Express on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into American Express's culture and values. Familiarise yourself with their leadership behaviours and think about how your own experiences align with their mission. This will help you show that you're not just a fit for the role, but for the company as a whole.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your past achievements and how they relate to the skills needed for the Director of Continuous Learning & Career Development role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of Team Amex. Good luck!
We think you need these skills to ace Director, Continuous Learning & Career Development
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Director of Continuous Learning & Career Development role. Highlight your leadership experience and any relevant learning initiatives you've led.
Showcase Your Impact: When detailing your past roles, focus on the measurable outcomes of your work. Use data to demonstrate how your strategies have positively impacted learning and development in previous positions—this will resonate well with us at American Express.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see who you are beyond your qualifications. Share your passion for continuous learning and career development in a way that feels true to you.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application is seen by the right people and gives you the best chance to make an impression. Plus, it’s super easy!
How to prepare for a job interview at American Express
✨Know Your Stuff
Before the interview, dive deep into American Express's culture and values. Familiarise yourself with their leadership behaviours and how they align with your own experiences in talent development. This will help you articulate how your vision for continuous learning can enhance their existing frameworks.
✨Showcase Your Impact
Prepare specific examples of how you've led successful learning initiatives in the past. Use metrics to demonstrate the impact of your strategies on team performance and career development. This will show that you not only understand the role but also have a proven track record of delivering results.
✨Engage with Questions
Come armed with thoughtful questions about the role and the team dynamics. Ask about current challenges they face in learning and development, and how you can contribute to overcoming them. This shows your genuine interest and strategic thinking.
✨Be a Leader
During the interview, embody the leadership qualities they're looking for. Share your approach to coaching and developing teams, and how you build trust and accountability. Highlight your ability to influence stakeholders at all levels, as this is crucial for the Director role.
