Director-Compliance – Credit & Fraud Risk

The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

This position will play a critical leadership role as a line of business compliance officer within the Global Compliance & Ethics organization providing compliance oversight over the International operations of the Credit and Fraud Risk organization (CFR) at American Express. As the Director of Compliance, International CFR, the successful candidate will lead a team responsible for providing independent compliance oversight and second-line effective challenge to ensure the business is building, enhancing, and maintaining an effective framework for compliance with applicable internal policies, laws, and regulations.

Responsibilities

• Lead the engagement and effective challenge with CFR business stakeholders on compliance/regulatory requirements applicable to projects and strategies.
• Review and provide oversight on activities related to compliance risk management and strategies in all aspects of the credit lifecycle, both for Card and non-Card lending, for Consumer and Commercial products from underwriting, eligibility criteria, spend limits, credit bureau reporting through collections, settlements, disputes, fraud prevention, and any issue management.
• Active participation during CFR councils and other planning meetings to provide effective challenge with respect to new, existing, and changing products, services and capabilities to confirm that appropriate compliance processes and controls are put in place to mitigate compliance risk.
• Manage a team of Compliance professionals to execute all aspects of CFR’s International compliance program, including Compliance Risk Assessment (CRA) and Regulatory Change and Inventory Management (RCIM) and provide oversight and challenge on business owned Key Risk Indicators (KRIs) and Regulatory Business Self Testing (RBST).
• Develop and retain talent to maintain a strong team and motivate colleagues to achieve career goals, as well as to promote collaboration and information sharing to make decisions more effectively.
• Effectively collaborate and maintain strong relationships with colleagues across GCE, second line oversight teams in Global Risk & Compliance organization, key subject matter experts such as General Counsel’s Organization, and other stakeholders across the Blue Box.
• Effectively manage the Compliance Issue Management process and ensure appropriate decisioning of Compliance issues, timely closure of gaps and customer remediation where required.
• Support regulatory examinations, internal audit reviews, Compliance monitoring and testing, and related efforts.
• Coordinate the CRA, which includes the review of legal inventories, ensuring all applicable laws and regulations are mapped to the applicable business units, the creation of assessment points, assess the strength of and provide oversight of the control environment, communication of results to business partners, review creation of action plans and follow up on closing identified gaps.
• Actively support the implementation of new first line of defense testing and enhancement of existing tests.
• Review and approve quarterly first line of defense test results and follow up on associated action plans.
• Promote the usage of industry and internal best practices and incorporating regulatory feedback to drive continuous improvement.

Qualifications

• Deep regulatory knowledge of applicable international regulatory frameworks and internal policies governing CFR processes, including consumer credit laws and regulations, consumer protection and conduct risk, responsible lending and affordability requirements, data protection and privacy credit reporting and data usage obligations, collections and serving standards, and emerging AI and digital governance frameworks across major global regulatory frameworks.
• Ability to research, assess and determine regulatory impact to business systems, processes and initiatives and influence decisions accordingly.
• Excellent collaboration and teamwork skills and ability to work well in cross-functional team settings in a fast-paced environment to drive business results.
• Effective verbal and written communication skills, including the ability to persuade and influence a broad spectrum of constituents at all levels.
• Strong interpersonal skills and ability to effectively interact at all levels within the organization and with external counterparties.
• Self-motivated, high level of personal energy and commitment.

Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.