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American Express

Customer Care Professional - UK Fraud Identity Protection Team

Brighton Full-Time 30000 - 42000 £ / year (est.) Home office (partial)

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At a Glance

Tasks: Join our team to protect customers from fraud and provide top-notch support.
Company: American Express is a leader in customer service with a rich history of innovation.
Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
Why this job: Make a real impact while developing your skills in a supportive, diverse environment.
Qualifications: No experience needed; just bring your passion for problem-solving and communication.
Other info: This is an entry-level, full-time role with opportunities for career growth.

The predicted salary is between 30000 - 42000 £ per year.

Customer Care Professional – UK Fraud Identity Protection Team

Join to apply for the Customer Care Professional – UK Fraud Identity Protection Team role at American Express

Customer Care Professional – UK Fraud Identity Protection Team

Join to apply for the Customer Care Professional – UK Fraud Identity Protection Team role at American Express

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At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Go above and beyond at a company that sets the standard for customer-first service.
The UK Identity Protection Team (IPT) is looking for a highly motivated, engaged Customer Care Professional with a passion for Coaching and enabling peers to reach maximum results to join our diverse team. Part of the Global Fraud Protection network, we are part of a big, multinational team, dotted across Europe and India.

As an Account Investigation Specialist, you are our Front-Line Contact and represent the American Express Brand, putting our customers first in all your interactions. You are more than just a friendly voice, you are a problem solver, a relationship builder and a great teammate. The people you work with and the customers you care for, value your passion, accountability, and unique personality as much as we do.

How will you make an impact in this role?

Minimize fraud loss exposure for Amex through identification of American Express accounts that were acquired through fraudulent applications that are either pre or post approved and American Express Accounts that have been taken over by fraudsters
Analysis of new applications which could be potentially fraudulent
Investigation of ‘identity theft’ fraud cases and ensuring protection of genuine new accounts and credit departments
Inbound and outbound calls to external and internal clients to resolve cases
Verification of potential fraud transaction
Ability to deal with highly sensitive information
Meet deadline and targets defined for the market
Responsible for ensuring company compliance

Minimum Qualifications:

Enjoys investigative & analytical work
Being adaptable with an ability to work through change
Able to work under pressure
A teammate with excellent communication and analytical skills
High level of integrity
Highly service orientated with good spoken and written skills in English

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones\’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

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Job function

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