Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and build relationships with customers over the phone.
- Company: Join American Express, a leader in innovation and inclusivity with a rich 175-year history.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic environment.
- Qualifications: Strong communication skills, resilience, and a passion for outstanding customer service are essential.
- Other info: This role requires shift work, offering flexibility across various hours.
The predicted salary is between 28800 - 42000 £ per year.
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Servicing (GS) is responsible for the company’s customer service, travel & lifestyle, credit & collections, and fraud operations teams that serve our consumer, banking, merchant, and commercial customers around the world. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.
How will you make an impact in this role? Your core responsibilities as a Customer Care Professional at American Express will include:
- Delivering world-class customer service, while responding to customer inquiries and concerns over the phone.
- Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.
- Enhancing our customer’s experience by identifying opportunities to offer products based on our Cardmember’s needs.
- Meeting and exceeding quality goals, compliance regulations and productivity targets.
- Navigating computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms.
- Reprioritising and adapting to a constantly evolving environment.
Minimum Qualifications:
- Demonstrate personal excellence by remaining positive in difficult situations.
- Display a passion to serve by delivering outstanding service in every interaction with our Customers.
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers.
- Strong interpersonal, communication, verbal, and written skills.
- Assertiveness to handle difficult conversations.
- Excellent negotiation, influencing and resourcefulness skills.
- Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.
- Confidence to work in a virtual environment.
Shift work Monday to Sunday 7 days a week (working 5 days) - 35 hours a week. Working hours scheduled between 7:30am - 00:00am.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries.
- Bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional - Customer Engagement Network (CEN) - START DATE: Monday 18th August 2025
✨Tip Number 1
Familiarise yourself with American Express's core values and customer service philosophy. Understanding their commitment to innovation and customer care will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Since the role requires strong interpersonal skills, consider role-playing scenarios with friends or family to build your confidence in negotiating positive outcomes.
✨Tip Number 3
Research common customer service challenges faced by companies like American Express. Being prepared with examples of how you've successfully navigated similar situations can set you apart during the interview process.
✨Tip Number 4
Showcase your adaptability by discussing experiences where you've thrived in fast-paced environments. Highlighting your ability to multitask and use various digital tools effectively will resonate well with the expectations of this role.
We think you need these skills to ace Customer Care Professional - Customer Engagement Network (CEN) - START DATE: Monday 18th August 2025
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Customer Care Professional position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use specific examples that demonstrate your ability to handle difficult situations, multitask, and deliver outstanding service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of American Express's values. Highlight your interpersonal skills and provide examples of how you've successfully built relationships with customers in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at American Express
✨Understand the Company Culture
Before your interview, take some time to research American Express and its values. Familiarise yourself with their commitment to customer service and inclusivity, as this will help you align your answers with their culture during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to deliver outstanding customer service. Highlight situations where you resolved issues effectively or built strong relationships with customers, as these are key aspects of the role.
✨Demonstrate Adaptability
Given the fast-paced nature of the role, be ready to discuss how you've successfully adapted to changing environments in previous jobs. Share specific instances where you managed multiple tasks or navigated new systems to meet customer needs.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This will not only show your communication skills but also reflect your ability to understand and address customer concerns effectively.