Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by preventing fraud and managing credit accounts effectively.
- Company: Join the dynamic team at American Express in Brighton.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
- Other info: Gain valuable experience in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Customer Care Professional – Credit Bust Out (24th November Start Date)
Join to apply for the Customer Care Professional – Credit Bust Out (24th November Start Date) role at American Express.
In the Credit Bust Out team, you will join a group of customer servicing analysts specialising in the detection of first party fraud. This means you will analyse accounts based on behaviour to determine whether a Card Member is genuine and has intent to pay back American Express. Our Credit Bust Out colleagues are problem solvers and relationship builders, with a strong focus on quality and brand representation.
Our Brighton office is a 24/7 service centre environment. This role involves working Monday – Friday 9-5, with a contract for 35 hours per week.
How will you make an impact in this role?
- Support our customers by enabling spend and taking actions to recover balances, prevent fraud and limit exposure for American Express.
- Use a variety of internal and external risk assessment tools to pre-empt potential high credit loss accounts.
- Assess the risk of false applications and conduct reviews of card accounts by determining linkages to other accounts, previous personal history, patterns of spend and known indicators.
- Take preventative action on accounts in a timely and accurate manner by placing the appropriate blocks on cards.
- Escalate all high value, high risk accounts to the Team Leader or above for early warning purposes.
- Work to the highest standards with a balanced delivery of both customer experience and shareholder value.
- Specialists in the Credit Bust Out team gain experience that could enable your career at American Express.
Minimum Qualifications
- Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
- A natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.
- Resilience and confidence to manage a steady stream of diverse customer calls and make judgement calls, balancing performance to meet metrics.
- A problem-solver to evaluate Card Member issues and offer inventive solutions with a view to resolving on first contact.
- Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
- A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.
- Able to be flexible, adaptable, and work as part of a team within a highly supportive and collaborative environment.
Preferred Qualifications
- Customer service experience, ideally in a contact centre environment
Employment eligibility to work with American Express in the [Enter Country Here] is required as the company will not pursue visa sponsorship for these positions.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Location: Brighton, England, United Kingdom
#J-18808-Ljbffr
Customer Care Professional - Credit Bust Out (24th November Start Date) employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional - Credit Bust Out (24th November Start Date)
✨Tip Number 1
Get to know the company! Research American Express and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the Credit Bust Out team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when discussing how you can solve problems for Card Members.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your analytical skills and ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at American Express.
We think you need these skills to ace Customer Care Professional - Credit Bust Out (24th November Start Date)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Professional role. Highlight any customer service experience and problem-solving skills, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how you can contribute to our Credit Bust Out team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at American Express
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Professional in the Credit Bust Out team. Familiarise yourself with concepts like first-party fraud and risk assessment tools. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a natural communicator, you'll need to demonstrate your active listening skills during the interview. Practice adapting your conversation style to different scenarios. You might even want to role-play common customer interactions to showcase your ability to handle diverse situations effectively.
✨Problem-Solving Mindset
Be prepared to discuss how you've tackled challenges in previous roles. Think of specific examples where you evaluated issues and provided inventive solutions. This will highlight your problem-solving skills and show that you can think on your feet, which is crucial for this role.
✨Emphasise Teamwork and Adaptability
The Credit Bust Out team thrives on collaboration, so be ready to talk about your experiences working in a team. Share examples of how you've adapted to change and supported your colleagues. This will demonstrate that you're not just a lone wolf but someone who can contribute positively to a supportive environment.
