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- Tasks: Support customers by preventing fraud and managing credit accounts effectively.
- Company: Join the dynamic team at American Express in Brighton.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
- Other info: Gain valuable experience in a fast-paced, collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Position: Customer Care Professional – Credit Bust Out (24th November Start Date)
Location: Brighton, England, United Kingdom
Company: American Express
Join to apply for the Customer Care Professional – Credit Bust Out role at American Express. In this role you will join a group of customer servicing analysts specializing in the detection of first party fraud, analyzing accounts to determine whether a Card Member is genuine and has intent to pay back American Express. Our Credit Bust Out colleagues are problem solvers and relationship builders focused on quality and brand representation. The Brighton office operates as a 24/7 service centre environment. This role involves working Monday – Friday 9-5, with a contract for 35 hours per week.
What you will do is support customers by enabling spend and taking actions to recover balances, prevent fraud and limit exposure for American Express.
Responsibilities
- Use internal and external risk assessment tools to pre-empt potential high credit loss accounts.
- Assess the risk of false applications and conduct reviews of card accounts by determining linkages to other accounts, previous personal history, spend patterns and indicators.
- Take preventative action on accounts in a timely and accurate manner by placing appropriate blocks on cards.
- Escalate high value, high risk accounts to the Team Leader or above for early warning purposes.
- Balance customer experience with shareholder value while maintaining high standards.
- Specialists in the Credit Bust Out team gain experience that can support career development at American Express.
Minimum Qualifications
- Computer literate with the ability to navigate multiple computer systems and applications quickly and accurately.
- Natural communicator with active listening skills and the ability to adapt conversations to the Card Member’s style.
- Resilience and confidence to manage a steady stream of diverse customer calls and make judgements while meeting performance metrics.
- Problem-solving skills to evaluate Card Member issues and offer effective solutions, ideally resolving on the first contact.
- Excellent negotiation, analytical and decision-making skills with attention to detail and assertiveness.
- Willingness to learn, adapt to feedback, and stay agile through change and challenging situations.
- Flexibility and ability to work as part of a collaborative team in a supportive environment.
Preferred Qualifications
- Customer service experience, ideally in a contact centre environment.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (location-dependent)
- Free access to global on-site wellness centers (location-dependent)
- Free and confidential counseling support through Healthy Minds program
- Career development and training opportunities
Employment eligibility to work with American Express in the UK is required as the company will not sponsor visas for these positions. Offer of employment is conditioned upon successful completion of a background verification check, subject to applicable laws and regulations.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones\’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally.
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Customer Care Professional - Credit Bust Out (24th November Start Date) employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professional - Credit Bust Out (24th November Start Date)
✨Tip Number 1
Get to know the company! Research American Express and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the Credit Bust Out team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when discussing how you can solve problems for Card Members.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your analytical skills and ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at American Express.
We think you need these skills to ace Customer Care Professional - Credit Bust Out (24th November Start Date)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Professional role. Highlight any customer service experience and problem-solving skills, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how you can contribute to our Credit Bust Out team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at American Express
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Professional in the Credit Bust Out team. Familiarise yourself with concepts like first-party fraud and risk assessment tools. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a natural communicator, you'll need to demonstrate your active listening skills during the interview. Practice adapting your conversation style to different scenarios. You might even want to role-play common customer interactions to showcase your ability to handle diverse situations effectively.
✨Problem-Solving Mindset
Be prepared to discuss how you've tackled challenges in previous roles. Think of specific examples where you evaluated issues and provided inventive solutions. This will highlight your problem-solving skills and show that you can think on your feet, which is crucial for this role.
✨Emphasise Teamwork and Adaptability
The Credit Bust Out team thrives on collaboration, so be ready to talk about your experiences working in a team. Share examples of how you've adapted to change and supported your colleagues. This will demonstrate that you're not just a lone wolf but someone who can contribute positively to a supportive environment.
