At a Glance
- Tasks: Support innovative strategies to attract new Cardmembers and enhance onboarding efficiency.
- Company: Join American Express, a leader in financial services with a rich history of innovation.
- Benefits: Enjoy flexible working, comprehensive health benefits, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and a supportive work culture.
- Why this job: Make a real impact on customer experiences while collaborating across international markets.
- Qualifications: 4+ years in marketing with strong digital and agile development experience.
The predicted salary is between 36000 - 60000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
COE acquisition has the exciting goal to deliver scalable and impactful technology enhancements across international markets. This new role would be a key part of the opportunity, working across the Lead 5 markets (Canada, Mexico, Japan, Australia & the UK) together with the next 4 markets with incremental investment to increase acquisition. Requiring someone with a supreme focus on collaboration, while being output orientated. Experience working with EDDS, technology, markets and central teams, with a focus on the application experience for customers and small businesses.
Key Responsibilities- Supporting the development and implementation of innovative strategies to attract Prospective Cardmembers and improve the efficiency of onboarding experience.
- Contribute insights on how we can prioritise IIS portfolio objectives through lower funnel investments.
- Track scalable opportunities to drive continued Card acquisition, billings and revenue growth.
- Build strong relationships with local & central colleagues to track and deliver on the roadmap for acquisition capabilities.
- Partnering effectively with other BUs (including Analytics, Finance, Risk, EDDS and New Accounts) to ensure alignment and deliver features to improve lower funnel decisioning efficiency.
- Maintaining market awareness of both competitors experiences and technological advances in key friction points in onboarding (e.g., digital KYC, AML, etc).
- Knowledge of American Express Cards products, services, and benefits, and/or understanding of the Financial Services Industry.
- Strong Marketing experience (4+ years), including digital capability and/or agile development & journey optimisation experience.
- Understanding of digital experiences, New Accounts processes, UW and decisioning protocols.
- Experience in managing multiple stakeholder relationships, across geographies.
- Strong communication skills, including presentation and confidence in presenting to senior leaders.
- Understanding of core metrics through our core Prospect conversion journeys and ability to use core data sets and tools to analyse trends.
- Basic P&L acumen to understand and assess business investment decisions and make recommendations on technical investments.
- Safe agile familiarity. Certification is a plus.
- Familiarity with key digital measurement tools- Adobe, nVision, & Content Square and operational tools- JIRA, RALLY, etc.
- Familiarity with different platforms in Amex – EAPP, Go2, Loyalty, RDE2, etc.
- Familiarity of working with digital products and tech delivery teams (incl. understanding of Product Delivery Roadmap).
- Curiosity for digital trends and experiences, including interest in digital identification tools, companies, etc.
- Experience in forecasting, modelling or assessing digital capabilities and tools.
- Knowledge of AXP tech investment (BID) process, or experience working with LPM.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits- Support for financial‑well‑being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Analyst - COE Acquisition Capabilities in City of London employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst - COE Acquisition Capabilities in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. American Express loves innovation and collaboration, so think of examples from your past that showcase these traits. We want to see how you fit into their team!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience with digital marketing and stakeholder management. Make it engaging and relevant to the role of Analyst in COE Acquisition Capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate candidates who are ready to make an impact.
We think you need these skills to ace Analyst - COE Acquisition Capabilities in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Analyst role. Highlight your marketing experience and any relevant skills that align with the job description. We want to see how you can contribute to our goals at American Express!
Showcase Your Collaboration Skills: Since this role requires a strong focus on collaboration, share examples of how you've successfully worked with different teams in the past. We love seeing candidates who can build relationships and drive results together!
Be Data-Driven: Demonstrate your understanding of core metrics and data analysis in your application. Mention any tools or methodologies you've used to track performance and make recommendations. This will show us you're ready to tackle the challenges of the role!
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way to ensure your application gets the attention it deserves. We can't wait to see what you bring to the table!
How to prepare for a job interview at American Express
✨Know Your Stuff
Make sure you brush up on American Express products and services, especially those related to card acquisition. Understanding the financial services industry will give you a solid foundation to discuss how your skills can contribute to their goals.
✨Showcase Your Collaboration Skills
Since this role requires strong collaboration across various teams, be ready to share examples of how you've successfully worked with different stakeholders in the past. Highlight your ability to build relationships and drive results together.
✨Be Data-Driven
Familiarise yourself with key metrics related to prospect conversion journeys. Be prepared to discuss how you've used data to analyse trends and make informed decisions in previous roles. This will show that you're not just about ideas but also about actionable insights.
✨Stay Current with Digital Trends
Demonstrate your curiosity for digital experiences and trends, especially in onboarding processes. Mention any tools or technologies you're familiar with, like Adobe or JIRA, and how they can enhance customer experiences. This shows you're proactive and engaged with the industry.