Job Description
About Global Real Estate and Workplace Experience (GREWE):
The Global Real Estate and Workplace Experience (GREWE) team is responsible for the management of corporate properties owned or utilised by the business. This involves strategic planning, acquisition, leasing, design, construction, maintenance, and management of properties to align with the company's goals.
Job Description
About Global Real Estate and Workplace Experience (GREWE):
The Global Real Estate and Workplace Experience (GREWE) team is responsible for the management of corporate properties owned or utilised by the business. This involves strategic planning, acquisition, leasing, design, construction, maintenance, and management of properties to align with the company's goals.
The GREWE Hospitality Function takes care of how employees interact with their work environment daily. It encompasses interaction with physical spaces, workplace technology and delivery of a high-class service through partnerships with the right partners. Ultimately creating a work environment that supports employees’ needs and enhances their well-being, productivity, and engagement.
About The Role
As an analyst within the Hospitality function of GREWE, you’ll work with key functional leads and vendor partners, who lead the American Express workplace services and amenities for all office locations across the EMEA region, focusing on a colleague-first, hospitality led approach to frictionless experiences. Our teams support moments that matter to our colleagues from the minute they enter and leave our offices - from a warm welcome in the lobby, to re-fuelling with coffee and snacks, to grabbing a nourishing lunch, to joining community events and everything in between
Responsibilities
The analyst’s focus will be on driving hospitality initiatives that provide comfort and care to colleagues, and position Amex as the best workplace in the world.
Planning and coordinating the regional program for the following vendor provided services and amenities: Food and Drink, Warm Welcome, Meeting and Events, Community Support, Wellness, and Lifestyle Amenities; including:
- Continuously assessing the Amex Workplace for opportunities to remove friction and increase hospitality
- Proactively listening to Amex Colleagues to understand their expectations and needs
- Providing inputs for the strategic plan
- Independently managing assigned projects and initiatives that will be seamlessly and successfully implemented by operational teams.
- Supporting the digital roadmap and global digital platforms by way of leading the interface with key partners
- Developing and updating standardized specifications of services, playbooks, and procedures
- Systematically collecting and reporting on routine and ad-hoc data
- Supporting vendor partner relationships and overseeing their performance
- Leading and participating in scheduled meetings
- Developing relationships with key partners and regional teams for the seamless execution of programs
- Maintaining own understanding of current Hospitality trends, and a library of pertinent Hospitality industry and Digital experience resources to inform best in class practices.
Qualifications
Minimum Qualifications:
- Students must have a graduation date in 2028
- Deep interest in hospitality-focused operations and values, including a desire to understand and exceed customer expectations every day
- Positive attitude, flexibility, and a team player.
- Strong written and verbal communication skills.
- Ability to drive results and prioritize work activities.
- Ability to thrive in a fast paced and fluid business environment.
- Interpersonal skills to work across a wide range of teams and build effective working relationships.
- Ability to influence others with a collaborative, inclusive and engaging style; with a practical approach to delivering successful, collaborative outcomes to support evolving business needs.
- Some experience working in a hospitality environment or currently undertaking a hospitality degree or vocational course would be preferred.
Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Campus - Internship Programme - Undergraduate - Global Real Estate Hospitality Analyst - 2027 (UK - London/Brighton) employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Campus - Internship Programme - Undergraduate - Global Real Estate Hospitality Analyst - 2027 (UK - London/Brighton)
✨Join Local Real Estate Groups
Dive into local real estate groups on Facebook or LinkedIn. These communities often post about internships and are goldmines for networking with professionals who can reference you to opportunities in the field.
✨Attend Property Shows and Fairs
Keep an eye out for property shows and fairs in your area. These events are a fantastic way to meet industry players in person and leave a strong impression while potentially scouting internship openings.
✨Leverage Your University’s Career Services
As an intern, your university's career services can be incredibly useful. They might have exclusive internship listings or connections with real estate firms looking to hire students, so don’t hesitate to reach out.
✨Show Off Your Passion for Real Estate
Create a personal blog or social media account dedicated to your real estate insights and interests. Sharing your knowledge can establish you as a passionate candidate, which is a huge plus when applying for internships. And of course, don’t forget to apply directly through our website for the best chances!
Some tips for your application 🫡
Show Off Your Research Skills:In real estate, research is key! Use your cover letter to highlight how you've conducted market research or analysis in the past. Share specific examples of projects or studies that demonstrate your ability to gather and evaluate information—this will set you apart from other candidates.
Emphasise Your Interest in the Industry:Since this is an internship, we want to see your enthusiasm for real estate! In your CV and cover letter, talk about why you're passionate about the field. Mention any relevant coursework, volunteer work, or even personal projects related to property management or real estate trends.
Highlight Strong Communication Skills:Real estate is all about relationships. Make sure to emphasise your communication skills in both your CV and cover letter. Whether you've worked on team projects or presented findings to a group, showcasing these abilities will show that you're ready to interact with clients and stakeholders.
Tailor Your Documents for the Role:Don’t forget to tailor your CV and cover letter to highlight skills and experiences that align with American Express’s values and the specific role. Mention any familiarity with real estate software, local market knowledge, or certifications like CPRW (Certified Professional Resume Writer) to make your application pop!
How to prepare for a job interview at American Express
✨Show Your Enthusiasm for the Real Estate Market
As an intern in real estate, companies like American Express are looking for candidates who are genuinely passionate about the industry. Brush up on current market trends, property values, and recent news. This not only shows your interest but also your potential to learn and grow in the role.
✨Be Prepared for Property Analysis Questions
You might face questions about property valuations or market analysis. Familiarise yourself with common valuation methods like the sales comparison approach or income approach. Knowing how to assess a property's worth will impress interviewers and demonstrate your readiness to contribute at American Express.
✨Your Portfolio Matters – Showcase Relevant Projects
Even as an intern, having a portfolio can set you apart. If you've worked on any relevant school projects, simulations, or volunteer work related to real estate, be sure to compile these. It gives us something tangible to discuss and shows you're proactive in your learning.
✨Ask About Mentorship Opportunities
Internships are all about learning, so don’t hesitate to ask about mentorship at American Express. This can help you gauge how much support you'll receive in your role and demonstrates your eagerness to develop your skills in the real estate sector.
