LONDON, LONDON, United KingdomJob Function: ProductSchedule: Full timeShift: DayWorkplace: HybridCareer Area: ProductCompany: American ExpressDescriptionThe Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.We work across customer and business domains including Acquisition, Marketing, Sales, Lending, Loyalty and Digital, bringing together ICS priorities with product roadmaps, engineering, enterprise platforms and market delivery.You will work closely with Product, Engineering, Technology Delivery, Operations and Business teams to turn priorities into executable plans, bring teams together around shared outcomes and commitments, and proactively resolve the risks, sequencing decisions and dependencies that could affect delivery.The role combines technology delivery leadership with a strong product and portfolio management orientation. Candidates may come from a delivery and/or legal entity governance leadership background with strong product management experience, or product leadership with significant accountability for complex technology execution. What matters is the ability to connect product intent and customer value with the planning and execution required to deliver at scale.The role will support and strengthen ICS portfolio and product governance, technology delivery, PI Planning, management of risks and dependencies, and coordination across ICS domains and wider enterprise transformation initiatives. Lead and track delivery of priority technology initiatives, aligning delivery plans, priorities and resource allocation with agreed business and customer outcomes.Lead and orchestrate Pre-PI Planning, Scrum-of-Scrums, and other cross-team planning and delivery forums, bringing together Product, Engineering, Technology Delivery, Operations, and Business teams.Manage impediments, risks, issues, dependencies and resourcing needs across teams and platforms, bringing the right stakeholders together to resolve them and escalating decisions or support required from senior leadership.Partner with Product and Business teams to translate product strategies, roadmaps, business priorities and customer needs into executable technology plans, aligning prioritisation, capacity and dependencies across the portfolio.Build and deliver clear executive-level communications covering delivery progress, roadmaps, dependencies, pressure points, trade-offs and key decisions requiring leadership alignment or support.Define and continuously improve practical approaches to demand management, capacity planning, delivery governance and tracking, using appropriate measures to improve delivery effectiveness and outcomes. SkillsDelivery & Programme Management - Strong experience leading complex technology programmes and initiatives across multiple teams, from planning through to delivery.Agile Delivery - Strong working understanding of Agile ways of working and experience coordinating delivery across multiple teams, including PI Planning or similar planning approaches.Risk & Dependency Management - Able to identify risks and dependencies early, bring the right people together to resolve them, and recognise when an issue needs to be escalated.Product & Portfolio Management - Strong working understanding of product and portfolio management, including roadmaps, prioritisation, demand management, capacity planning and governance, and how these connect to technology delivery.Stakeholder Management - Able to build strong relationships and influence across different teams and levels of the organisation, including where there is no direct reporting relationship.Communication - Able to make complex delivery information clear and concise, particularly when communicating progress, risks, trade-offs, and decisions to senior leaders.Problem Solving & Continuous Improvement - Comfortable working through complex or unclear problems and finding practical ways to improve delivery and ways of working.QualificationsBachelor’s degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience. Strong working knowledge of technology delivery, programme/project management, SDLC and Agile ways of working. Strong working knowledge of product and portfolio management, including roadmaps, prioritisation, demand management, capacity planning and governance. Knowledge of multi-team planning and delivery, including PI Planning or similar approaches, and relevant delivery management tools. Work ExperienceSignificant experience leading complex technology programmes or delivery across multiple teams and platforms, from planning through execution to successful delivery.Experience working across Product, Engineering, Technology Delivery, Operations and Business teams to translate business and product priorities into executable technology plans and shared outcomes.Experience managing complex risks, dependencies, resource constraints and competing priorities, including identifying trade-offs and escalating decisions to senior leadership.Experience leading or coordinating multi-team planning, including PI Planning or similar approaches, and contributing to portfolio governance, demand management, capacity planning and prioritisation.Experience operating in a large, highly matrixed organisation where successful delivery depends on influencing across organisational boundaries and building strong stakeholder relationships.Demonstrated technology delivery leadership combined with practical product and/or portfolio management experience, including working with roadmaps, prioritisation and connecting product priorities with technology execution.Experience coordinating complex delivery across multiple markets, regions or business units with differing priorities, requirements or delivery constraints is desirable.About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Senior Manager (Data Management and Training) in Burgess Hill employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
