Director-Digital Product Solution Design in Burgess Hill

The GMNS Product team drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.7 trillion in transaction volume globally each year.

Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party, by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants.

The Director Solutions Design is responsible for defining and governing American Express’s enterprise data‑security and encryption strategy across the global payment network. This role acts as an independent authority on security architecture, cryptographic design, and data‑security risk, ensuring that foundational capabilities remain scalable, compliant, and fit for long‑term network evolution.

This is a strategic, design‑led role focused on setting direction, establishing architectural guardrails, and enabling consistent adoption of data‑security capabilities across platforms and partners. The role ensures that security design principles are embedded into core network capabilities and decision‑making.

As data‑security threats, technologies, and industry standards continue to evolve, the Amex Network requires clear architectural leadership and coherent encryption strategy to protect its cryptographic foundations. This role ensures that data security remains a strategic enabler of network trust and scalability, while supporting safe, consistent adoption across platforms and partners.

• Data – Security & Encryption Strategy
  • Define and own the Network strategy for data‑security and encryption capabilities, including cryptographic key management and encryption capabilities across the Amex payment ecosystem.
  • Establish clear target‑state security architectures that support global scalability, resilience, and regulatory compliance.
  • Lead with an external perspective, providing guidance on cryptographic approaches, control models, and long‑term investment direction.
• Architecture Governance & Design Authority
  • Act as the independent design authority for data‑security and encryption across Network and Acquirer platforms.
  • Define and maintain architectural principles, security guardrails, and design standards applicable across initiatives.
  • Establish and govern risk‑based exception frameworks, ensuring consistent, well‑documented security decisions.
• Risk & Regulatory Alignment
  • Serve as a trusted advisor to leadership on data‑security risk posture, trade‑offs, and control effectiveness.
  • Ensure security architectures align with evolving regulatory and industry standards, including PCI requirements, in partnership with Industry Engagement teams.
  • Support consistent interpretation of security obligations across product, platform, and partner enablement activities.
• Enterprise & Partner Enablement
  • Partner closely with Partner & Business Solutions (PBS), Payments Consulting Group (PCG), and Partner & Product Enablement (PPE) to accelerate adoption of approved security designs.
  • Define how data‑security capabilities are positioned, communicated, and embedded across internal teams and external partners.
  • Enable scalable onboarding and certification by promoting standardized, reusable security patterns.
• Stakeholder Leadership
  • Operate credibly with senior executives, architects, engineers, risk, and compliance stakeholders across the enterprise.
  • Influence outcomes through expert authority and design leadership, rather than direct delivery ownership.
  • Contribute to broader Network & Acquirer Business Architecture strategy and long‑range planning.

• Deep expertise in data security, cryptography, and encryption architectures, ideally within large‑scale transaction or regulated environments.
• Strong understanding of PCI standards and security control frameworks, with the ability to translate standards into architectural guidance.
• Experience acting as a design, security, or architecture authority across complex, federated organisations.
• Proven ability to influence senior stakeholders and govern decisions without direct reporting control.
• Excellent written and verbal communication skills, including the ability to articulate complex risk and design concepts clearly.

• Background in payments, financial services, or other highly regulated digital platforms.
• Experience defining enterprise or network‑level security strategies.
• Familiarity with partner enablement, certification, or large‑scale platform ecosystems.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.