Director, Continuous Learning & Career Development in Burgess Hill

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise Ways of Working Enablement & Talent team shapes how colleagues across the enterprise grow, collaborate, and deliver. We design and enable modern ways of working, learning experiences, and talent practices that help teams adapt, perform, and thrive in a rapidly changing environment.

The Director, Continuous Learning & Career Development leads learning & development capabilities for Enterprise Technology Services (ETS) - owning the strategy, execution, and evolution of learning programs that build future-ready skills and meaningful career pathways for technologists. Reporting to the Vice President, Talent & Enablement, this leader manages a team of talent professionals and partners closely with Technology, Colleague Experience Group (CEG), and enterprise stakeholders to deliver scalable, data-driven learning experiences that align to business priorities and colleague needs.

How will you make an impact in this role?

• Strategy & Program Leadership
  • Own and evolve the ETS learning and career development strategy, ensuring strong alignment to enterprise talent priorities and future skill needs.
  • Govern and continuously improve core talent platforms and frameworks, including the Tech Career Framework, ETS Skills Hub, and in-band promotion processes.
  • Translate strategy into clear roadmaps, investment priorities, and measurable outcomes.
• Learning Experience Design & Delivery
  • Design and lead enterprise-impact learning initiatives, including:
  • Skills-based learning paths (technical, specialized, digital product & design, leadership, etc.)
  • Speaker series focused on applied, real-world case studies.
  • Cohort-based learning pilots that drive accountability, mentorship, and skill application.
  • Career enhancement programs (e.g., CAREER {fwd}, 5+, learning campaigns).
  • Partner with enterprise Learning & Development teams to share and scale ETS learning where appropriate.
• Learning Ecosystem & Tool Management
  • Oversee learning tool strategy and vendor management (e.g., Pluralsight, O’Reilly), including compliance, GenAI approvals, and platform integration.
  • Drive integration of learning platforms into Oracle HCM, improving accessibility, enrollment, and reporting.
• Measurement, Insights & Continuous Improvement
  • Establish and maintain a learning metrics dashboard to track engagement, adoption, sentiment, and business impact.
  • Use data and colleague insights to continuously refine programs and prioritize investment.
  • Clearly communicate outcomes and value to senior stakeholders.
• Leadership & Partnership
  • Lead, coach, and develop a high-performing team of learning and talent professionals.
  • Build trusted partnerships across ETS, CEG, and colleague networks.
  • Act as a thought partner and consultant to leaders on learning, skills, and career development.

Minimum Qualifications

• 7+ years of experience in talent, learning & development, or other people-centered strategy, with demonstrated enterprise-scale impact.
• Proven experience leading teams and complex, cross-functional initiatives.
• Strong stakeholder management skills with the ability to influence at senior levels.
• Data-driven mindset with experience defining metrics, measuring impact, and adjusting strategy.
• Demonstrated ability to design scalable learning experiences aligned to evolving skill needs.
• Exceptional communication, storytelling, and executive presentation skills.
• Comfortable operating in a fast-paced, evolving environment with competing priorities.
• Strong leadership presence with a track record of building trust, clarity, and accountability.

Preferred Qualifications

• Experience working with learning platforms, vendors, and HR systems preferred.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries.
• Bonus incentives.
• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.