At a Glance
- Tasks: Lead global strategy for colleague privacy and drive transformation in processes.
- Company: Join American Express, a leader in innovation and colleague experience.
- Benefits: Enjoy competitive salaries, flexible working, and comprehensive health benefits.
- Other info: Be part of a supportive team that values your voice and ideas.
- Why this job: Make a real impact on colleague privacy and drive meaningful change.
- Qualifications: Expertise in privacy regulations and proven leadership in transformation roles.
The predicted salary is between 80000 - 100000 £ per year.
The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague‑related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well‑being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all Team Amex has the resources and support they need to be and deliver their best.
This Director of Colleague Privacy sits within the Colleague Experience Group (CEG) function and reports to the Vice President, Colleague Data Office. The Director will lead the global strategy and operational support for colleague privacy, ensuring strong fundamentals with a focus on continuous process transformation and efficiencies. This is a highly visible role with enterprise‑wide impact, requiring a leader who can operate effectively across a complex, matrixed environment. This role requires expertise in colleague privacy and is a transformation‑focused role that goes beyond traditional oversight. The Director will challenge the status quo, simplify and accelerate processes, and embed proactive, insight‑driven risk management. Success will require balancing rigor with speed, navigating competing priorities and perspectives, and enabling the organization to move faster while maintaining strong controls and trust.
Responsibilities
- Define and execute the global strategy for colleague privacy, including Colleague Monitoring Governance, Data Subject Request processes for GDPR compliance, and first line privacy consultation.
- Lead and evolve the Colleague Monitoring Governance framework, ensuring it is risk‑based, efficient, and drives actionable insights and accountability.
- Drive transformation by simplifying and modernizing processes, improving efficiency, and embedding a culture of continuous improvement.
- Provide clear, practical guidance to stakeholders by translating complex regulatory and risk requirements into scalable, operational solutions.
- Strengthen governance and control frameworks while reducing unnecessary complexity and friction across processes.
- Partner across Legal, Compliance, the Global Privacy Office, and CEG teams, managing competing priorities and influencing senior stakeholders to drive alignment and outcomes.
- Lead a high‑performing global team, fostering accountability, speed, and innovative thinking.
Qualifications
- Proven experience leading transformation and change within risk, privacy, audit, or governance functions.
- Privacy expertise, including deep understanding of privacy regulation (e.g. GDPR, DPDP, CCPA, etc.) and experience navigating market privacy nuances.
- Strong understanding of privacy, regulatory, and risk frameworks, with the ability to operationalize them effectively.
- Demonstrated ability to balance risk discipline with speed and efficiency, and to simplify complex processes.
- Experience managing ambiguity, influencing and driving alignment among diverse stakeholders.
- Strong strategic thinking, problem‑solving, and execution skills, with a focus on rapid delivery and practical outcomes.
- Excellent communication skills, with the ability to translate complex topics into clear, actionable guidance for senior leaders.
- Proven people leadership experience, with a track record of building and developing high‑performing, innovative teams.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Director - Colleague Privacy in Burgess Hill employer: American Express
American Express is an exceptional employer that prioritises the well-being and growth of its colleagues, offering a dynamic work culture that fosters innovation and accountability. With a commitment to continuous improvement and a focus on employee development, Team Amex provides comprehensive benefits, including competitive salaries, flexible working arrangements, and extensive career advancement opportunities. Here, your contributions are valued, and you will play a vital role in shaping the future of the company while enjoying a supportive environment that champions your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Colleague Privacy in Burgess Hill
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amex through LinkedIn. A friendly chat can give us insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by diving deep into the role's requirements. We should be ready to discuss how our past experiences align with their focus on colleague privacy and transformation. Tailor our examples to show we can simplify complex processes!
✨Tip Number 3
Showcase our leadership skills! During interviews, let’s highlight our experience in building high-performing teams and driving change. They want someone who can influence and align diverse stakeholders, so let’s make that clear.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining Team Amex and contributing to their mission of providing an exceptional colleague experience.
We think you need these skills to ace Director - Colleague Privacy in Burgess Hill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in privacy and transformation. We want to see how your skills align with the role of Director - Colleague Privacy, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:This role is all about leading a high-performing team, so be sure to include examples of your people leadership experience. We’re looking for someone who can inspire and drive innovation, so let us know how you’ve done this in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex topics like privacy regulations. Make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at American Express
✨Know Your Privacy Regulations
Make sure you brush up on key privacy regulations like GDPR, CCPA, and DPDP. Being able to discuss these in detail will show your expertise and understanding of the landscape, which is crucial for the Director of Colleague Privacy role.
✨Demonstrate Transformation Experience
Prepare examples from your past where you've successfully led transformation initiatives within risk or privacy functions. Highlight how you simplified processes and improved efficiency, as this aligns perfectly with the expectations of the role.
✨Showcase Your Strategic Thinking
Be ready to discuss how you balance risk management with speed and efficiency. Think of specific scenarios where you navigated competing priorities and influenced stakeholders to achieve alignment—this will demonstrate your strategic mindset.
✨Communicate Clearly and Effectively
Practice translating complex regulatory topics into clear, actionable guidance. During the interview, aim to communicate your thoughts succinctly, as strong communication skills are essential for this position.
