Job Description
The Colleague Experience Group (CEG)—Amex’s Human Resources function is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
This Director of Colleague Data Science & Analytics sits within the Colleague Experience Group (CEG) function and reports to the Vice President, Colleague Data Office. The Director will lead the global HR analytics function, delivering insightful analytics with an eye on risk management and process efficiencies. This is a highly visible role with enterprise‑wide impact, requiring a leader who can manage various stakeholder demands.
This role requires expertise in HR analytics, experience interpreting stakeholder requirements and delivering valuable analysis. The Director will drive innovation, re‑think existing processes, and leverage emerging technologies. Success will require strategic vision, hands‑on technical expertise and a relentless focus on execution to deliver scalable analytics solutions that drive business impact.
Responsibilities
- Champion a forward‑thinking analytics strategy that leverages advanced methodologies, automation frameworks and emerging technologies (e.g. AI); drive innovation in HR analytics.
- Translate business questions into data‑driven strategies and scalable analytical solutions that support decision‑making, workforce planning and colleague experience initiatives.
- Drive operational excellence in day‑to‑day delivery of recurring and ad‑hoc analytics requests, with attention to quality, timeliness and excellence.
- Anticipate and manage evolving team demands, guiding the organization toward consistent operational success and customer support excellence.
- Identify gaps in data availability/quality and influence partner teams to mitigate.
- Lead and coach a team of technical experts to deliver innovative solutions. Provide hands‑on leadership in technical development, including Python scripting, data manipulation and workflow automation.
- Respond to emerging needs, listening to stakeholders and influencing partner teams to deliver automated/self‑serve solutions.
- Collaborate with HR business partners, Technology, Product and other stakeholders to identify opportunities for data‑driven improvements in HR processes and programs.
Qualifications
- Strong technical expertise in data science, including proficiency in data analysis, scripting and automation.
- Experience with data visualization tools (e.g., Tableau, Power BI) and data platforms (e.g., SQL, cloud environments).
- Experience applying predictive modelling, machine learning or GenAI capabilities.
- Experience building a team of analytical experts by providing technical guidance and coaching while enabling them proactively and independently solve complex business questions.
- Ability to balance strategic thinking with hands‑on execution in a fast‑paced and evolving environment.
- Leadership experience, fostering a culture of experimentation and continuous improvement, bringing new ideas into practical, business‑ready solutions.
- Track record of driving innovation while maintaining operational excellence.
- Exceptional communication and influencing skills, with the ability to translate complex analyses into clear business insights and recommendations for senior stakeholders.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviours and an unwavering commitment to back our customers, communities and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security and service.
About The Team
We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centres staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds programme
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
