At a Glance
- Tasks: Join us as a Product Management Intern and shape customer experiences with innovative tech.
- Company: American Express, a global leader in financial services with a commitment to innovation.
- Benefits: Enjoy competitive pay, flexible work options, wellness support, and career development opportunities.
- Other info: Collaborative culture that values your voice and ideas, fostering personal and professional growth.
- Why this job: Make a real impact while learning from industry leaders in a dynamic environment.
- Qualifications: Must be enrolled in a Bachelor's programme with a passion for technology and product management.
The predicted salary is between 63000 - 77000 £ per year.
Job Description
Amex Manifest
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong.
Join Team Amex and let's lead the way together.
Business Unit / Role Specific Info
At American Express, we empower future technologists to learn, innovate, and make an impact from day one.
As an Associate Digital Product Management Intern in Enterprise Technology Services, you'll join a 10-week Summer Internship Program and contribute to product, platform, and delivery initiatives that help shape seamless customer and colleague experiences.
Product Management interns sit at the intersection of business, technology, data, design, delivery, and customer experience.
In this role, you'll help teams understand customer needs, document requirements, prioritize work, track delivery outcomes, manage risks and dependencies, and support Agile planning activities that help technology teams deliver value responsibly and at enterprise scale.
You'll collaborate with Product Managers, Engineers, Designers, Data Analysts, Architects, Delivery Leads, and business partners to learn how products and technology initiatives are envisioned, built, launched, measured, governed, and continuously improved.
About The Team
Enterprise Technology Services teams build and support technology that enables trusted, secure, and customer-first experiences across American Express.
Product and delivery teams help define strategy, prioritize investments, coordinate execution, and improve delivery practices across digital products, platforms, internal tools, developer experiences, AI enabled capabilities, and enterprise technology solutions.
As a Product Management Intern, you'll contribute at an early-career level while learning how modern product teams balance customer needs, business outcomes, technical feasibility, delivery execution, operational resilience, and responsible innovation.
Responsibilities
What type of work can you expect? How will you make an impact in this role?
- Support Product Managers and delivery teams in defining, refining, and prioritizing product requirements, features, user stories, acceptance criteria, and support documentation.
- Assist with customer discovery, stakeholder interviews, user research activities, usability testing, and analysis of feedback to help inform product decisions.
- Collaborate with engineering, design, analytics, risk, security, operations, and business teams to support product delivery and technology initiatives.
- Support Agile Release Train, backlog refinement, sprint planning, demos, retrospectives, and other Agile ceremonies with guidance from peers and leaders.
- Monitor risks, dependencies, capacity considerations, and impediments to delivery; elevate issues that may require decisions or support from senior product, delivery, or engineering leaders.
- Facilitate or document technical discussions related to architectural approach, system design, roadmap tradeoffs, delivery readiness, and implementation planning.
- Create, consolidate, and analyze portfolio, release train, product, and team-level metrics to provide insights into delivery progress, execution quality, risks, and key decisions needed.
- Support product and engineering teams in building implementation roadmaps, managing cross-functional dependencies, and preparing leadership updates on delivery status.
- Identify opportunities to improve delivery processes, redesign process flows, strengthen documentation practices, and support continuous learning across teams.
Qualifications
- Minimum Qualifications
- Currently enrolled in a full-time Bachelor's degree program
- Candidates with an expected graduation date in 2028
- Demonstrated interest in technology, product management, digital products, customer experience, Agile delivery, or technology program delivery.
- Strong analytical and problem-solving skills with the ability to evaluate information, identify patterns, and distill complex topics into clear recommendations.
- Strong written and verbal communication skills with the ability to explain ideas clearly and concisely.
- Ability to collaborate effectively in a team environment and build relationships with cross-functional partners.
- Familiarity with customer journeys, user-centered design, feature prioritization, product strategy, roadmap planning, requirements definition, user stories, and launch readiness.
- Understanding of AI concepts, including prompt design, model capabilities and limitations, responsible AI practices, human-in-the-loop review, and AI output evaluation.
- Experience using tools such as JIRA, Confluence, Miro, Figma, Excel, Power Point, Tableau, Power BI, or similar platforms.
- Preferred Qualifications
- Experience in product management, technology delivery, digital products, customer experience, payments, or emerging technology.
- Support Software Development Life Cycle (SDLC), change management, and release management activities to help teams deliver responsibly, securely, and consistently.
- Knowledge of Agile, SAFe, Lean, Scrum, Kanban, PI planning, retrospectives, dependency management, risk tracking, and delivery metrics.
- Awareness of technical product and platform concepts such as APIs, internal tools, system design discussions, SDLC practices, change management, release management, and implementation roadmaps.
- Ability to use customer insights, product metrics, dashboards, KPI tracking, experimentation, and operational data to support evidence-based product decisions.
- Interest in customer experience and design practices such as user research, design thinking, usability testing, accessibility, journey mapping, inclusive design, and service excellence.
- Experience using AI enabled product and delivery practices, including generative AI, AI agent-enabled collaboration tools, intelligent automation, AI-generated documentation validation, responsible AI usage, and human in the loop review.
- Interest in customer experience and design practices such as user research, design thinking, usability testing, accessibility, journey mapping, inclusive design, and service excellence.
- Strong communication, collaboration, organization, analytical thinking, learning agility, and attention to detail.
- Demonstrated resilience, proactive problem solving, curiosity, ownership, optimism in changing circumstances, and comfort challenging the status quo respectfully.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Campus - Internship Programme - Undergraduate Product Manager - 2027 (UK - Burgess Hill) employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Campus - Internship Programme - Undergraduate Product Manager - 2027 (UK - Burgess Hill)
✨Get Your Hands Dirty with Real Projects
Engage in product management communities like ProductCamp or local meetups where you can meet industry professionals and participate in workshops. It's a great way to learn the ins and outs of product management while building connections that could lead to internship opportunities!
✨Perfect Your Portfolio
Since you're after an internship, showcase your skills through a portfolio that highlights projects you've managed, even if they're hypothetical. Include case studies that demonstrate your understanding of user personas, roadmaps, and MVPs — this can really set you apart when sending applications!
✨Leverage Your University’s Career Resources
Don’t underestimate the power of your uni's career services. They often have exclusive internship listings, mock interviews, and networking events where you can meet alumni in product management roles. Get involved and be proactive — it's all about putting yourself in the right place at the right time!
✨Follow Industry Leaders and Trends
Keep an eye on product management leaders on platforms like LinkedIn or Twitter. Engaging with their content can increase your visibility and help you learn the latest trends in product management. You never know when a comment or share might catch the eye of someone at American Express looking to hire an intern!
We think you need these skills to ace Campus - Internship Programme - Undergraduate Product Manager - 2027 (UK - Burgess Hill)
Some tips for your application 🫡
Show Off Your Passion for Product Management:In your cover letter, let your enthusiasm for product management shine through! Talk about any relevant projects or experiences, even if they’re academic or personal. We love to see how you approach product challenges, so share any insights you've gained from your studies or experiences.
Highlight Critical Skills:Product management is all about teamwork and communication, so be sure to showcase your ability to collaborate and convey ideas clearly. Mention any group projects or situations where you’ve led discussions to highlight your soft skills alongside any technical ones you might have picked up.
Include Relevant Coursework or Projects:List any courses or projects that are particularly relevant to product management. This could be anything from user research to agile methodologies. If you've worked in teams, mention your role and what you contributed—this shows us you understand the process and can contribute from day one.
Keep it Brief and Impactful:As this is an internship application, keep your CV concise—ideally one page. Focus on quality over quantity. Highlight your education, relevant experiences, and any internships or summer jobs that relate to product management. You want to grab our attention without overwhelming us!
How to prepare for a job interview at American Express
✨Know Your Product Management Basics
Brush up on the core principles of product management. Understanding the product lifecycle, user experience, and market research techniques will give you a solid foundation to discuss your insights during the interview with American Express. Be prepared to talk about how you would approach a new product idea or feature based on user feedback!
✨Showcase Your Project Experience
Since it’s an internship, highlight any relevant projects or coursework you’ve done that showcase your product management skills. Be ready to present a portfolio of your work, whether that's a mock product roadmap, case studies, or team projects from uni. This is your chance to show how you think like a PM and your passion for product development!
✨Get Familiar with Agile Practices
Familiarise yourself with Agile methodologies, as these are super important in product management. Be prepared to discuss concepts like sprints, user stories, and backlog prioritisation, as you might encounter questions about how to manage a team’s workflow at American Express. Being able to speak the language of Agile will show your potential as a solid intern.
✨Ask Insightful Questions
Think about questions you can ask that demonstrate your interest in product management and the specific challenges American Express faces. For example, inquire about their product strategy or how they integrate user feedback into development. This will not only impress your interviewers but also help you understand more about what they'll expect from you as an intern!
