At a Glance
- Tasks: Lead and enhance quality control operations in financial crimes processes.
- Company: Join American Express, a leader in financial services with a commitment to innovation.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration across teams.
- Why this job: Make a significant impact on regulatory resilience and operational scalability.
- Qualifications: Extensive experience in QC and financial crimes operations required.
The predicted salary is between 99000 - 121000 £ per year.
The Financial Crimes Operations Utility (the “Utility”) will be responsible for executing first line of defense financial crimes processes on behalf of American Express business units and Legal Entities. The Utility will centralize first line of defense financial crimes operations, beginning with KYC onboarding and refresh, and expanding over time to enhanced due diligence, screening, transaction monitoring and remittances, and first line investigations. The Utility will be an integral part of the Global Servicing team, focused on improving regulatory resilience, strengthening quality and consistency, and creating the foundation for operational scalability.
The Vice President of Quality Control will be responsible for standing up and leading the end-to-end Quality Control (QC) function across the Utility, establishing consistent quality standards, governance, and data-driven insights across processes and geographies. This leader will play a critical role in stabilizing early operations, identifying systemic risk, and building the infrastructure needed to support regulatory resilience and scalable growth. The successful candidate will be a hands-on, data-led leader who can create structure in ambiguity, translate QC findings into sustainable process improvements, and build credibility with stakeholders across operations, risk, compliance, product, and technology.
Responsibilities
- Define and implement QC governance, standards, sampling methodology, issue taxonomy, escalation procedures, and reporting across Utility processes and geographies.
- Establish quality reporting and analytics that provides senior leaders clear visibility into defect trends, emerging risks, root causes, key risk indicators, and corrective action progress.
- Identify systemic quality issues through root cause analysis and lead process redesign initiatives to mitigate operational, regulatory, and customer risks.
- Partner with operations, risk, compliance, product, and technology teams to embed preventive controls and drive sustainable process improvements.
- Oversee first-line QC reviews and control validation activities, ensuring findings are clearly documented, escalated, and aligned with enterprise policies and regulatory requirements.
- Drive a culture of continuous improvement by leveraging automation, data analytics, and feedback loops with operations, learning, and risk to improve quality, efficiency, and customer outcomes.
- Lead, develop, and inspire a geographically dispersed QC organization, fostering accountability, collaboration, strong judgment and disciplined execution.
Qualifications
- Extensive experience leading QC, quality assurance, or operational risk functions in a financial crimes or operations environment.
- Track record of building or transforming QC functions across complex, global operations.
- Deep knowledge of financial crimes processes, regulatory expectations, and first-line control responsibilities.
- Proven ability to use data, root cause analysis, and operational insights to drive measurable improvement.
- Exceptional relationship building skills with senior stakeholders across operations, risk, compliance, product, learning, and technology.
- Ability to lead through ambiguity, influence stakeholders and establish a disciplined operating culture in a new and evolving organization.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Vice President of Quality Control Operations in Brighton employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President of Quality Control Operations in Brighton
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like American Express. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Vice President of Quality Control Operations in Brighton
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to American Express.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on American Express's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at American Express
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with American Express.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at American Express will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former American Express employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
