American Express in the United Kingdom is recruiting a Complaints Handler to join our UK Complaints Operations team. The role focuses on delivering fair outcomes for customers and merchants, handling complaints across card, consumer, and merchant interactions, and ensuring adherence to FCA principles.
Training will be provided to cover all areas of our Blue Box operations. You will work in a dynamic environment, balancing workload across cases, while maintaining high standards of written and
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UK Complaint Resolution Specialist - Customer-First in Brighton employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
