At a Glance
- Tasks: Lead technology delivery and align product strategies with business goals.
- Company: Join American Express, a leader in innovation and customer service.
- Benefits: Enjoy hybrid work, career growth, and a supportive culture.
- Other info: Be part of a dynamic team focused on innovation and collaboration.
- Why this job: Make a real impact by driving technology initiatives across global teams.
- Qualifications: Experience in technology delivery and strong product management skills required.
The predicted salary is between 63000 - 77000 £ per year.
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
International Card Services Technology (ICST) supports the technology that enables International Card Services to protect and grow its business across a diverse set of international markets. We work across customer and business domains including Acquisition, Marketing, Sales, Lending, Loyalty and Digital, bringing together ICS priorities with product roadmaps, engineering, enterprise platforms and market delivery.
As ICS grows and our technology landscape continues to evolve, successful delivery increasingly depends on connecting product direction with disciplined execution across multiple teams, platforms and markets. We are therefore looking for an experienced leader who combines strong technology delivery capability with a product-oriented mindset.
The role will drive the successful delivery of priority technology outcomes, ensuring business priorities, customer outcomes, product plans and technology delivery remain aligned. You will work closely with Product, Engineering, Technology Delivery, Operations and Business teams to turn priorities into executable plans, bring teams together around shared outcomes and commitments, and proactively resolve the risks, sequencing decisions and dependencies that could affect delivery.
The role combines technology delivery leadership with a strong product and portfolio management orientation. Candidates may come from a delivery and/or legal entity governance leadership background with strong product management experience, or product leadership with significant accountability for complex technology execution. What matters is the ability to connect product intent and customer value with the planning and execution required to deliver at scale.
Operating within a lean organisation, the role will provide dedicated leadership and focus as demand, delivery complexity and dependencies across platforms continue to increase. It will strengthen delivery confidence while improving how priorities are translated into delivery, how dependencies are managed, and how teams plan and execute together across ICS.
The role will support and strengthen ICS portfolio and product governance, technology delivery, PI Planning, management of risks and dependencies, and coordination across ICS domains and wider enterprise transformation initiatives.
Responsibilities
- Surface trade-offs and sequencing choices across Product, Technology and Business teams, providing clear options and recommendations where priorities, capacity or dependencies cannot all be accommodated.
- Lead and track delivery of priority technology initiatives, aligning delivery plans, priorities and resource allocation with agreed business and customer outcomes.
- Lead and orchestrate Pre-PI Planning, Scrum-of-Scrums, and other cross-team planning and delivery forums, bringing together Product, Engineering, Technology Delivery, Operations, and Business teams.
- Manage impediments, risks, issues, dependencies and resourcing needs across teams and platforms, bringing the right stakeholders together to resolve them and escalating decisions or support required from senior leadership.
- Establish integrated delivery and release plans across teams and platforms so that priorities, dependencies, milestones, and commitments are clear and understood.
- Partner with Product and Business teams to translate product strategies, roadmaps, business priorities and customer needs into executable technology plans, aligning prioritisation, capacity and dependencies across the portfolio.
- Support and strengthen portfolio governance by providing an integrated view of priorities, roadmaps, delivery progress, dependencies, capacity constraints and key decisions requiring leadership alignment.
- Build and deliver clear executive-level communications covering delivery progress, roadmaps, dependencies, pressure points, trade-offs and key decisions requiring leadership alignment or support.
- Build strong stakeholder relationships across Product, Engineering, Technology Delivery, Operations and Business teams, using influence to resolve competing priorities and maintain alignment around shared outcomes.
- Define and continuously improve practical approaches to demand management, capacity planning, delivery governance and tracking, using appropriate measures to improve delivery effectiveness and outcomes.
Skills
- Delivery & Programme Management – Strong experience leading complex technology programmes and initiatives across multiple teams, from planning through to delivery.
- Agile Delivery – Strong working understanding of Agile ways of working and experience coordinating delivery across multiple teams, including PI Planning or similar planning approaches.
- Risk & Dependency Management – Able to identify risks and dependencies early, bring the right people together to resolve them, and recognise when an issue needs to be escalated.
- Product & Portfolio Management – Strong working understanding of product and portfolio management, including roadmaps, prioritisation, demand management, capacity planning and governance, and how these connect to technology delivery.
- Stakeholder Management – Able to build strong relationships and influence across different teams and levels of the organisation, including where there is no direct reporting relationship.
- Communication – Able to make complex delivery information clear and concise, particularly when communicating progress, risks, trade-offs, and decisions to senior leaders.
- Planning & Prioritisation – Able to bring together business and product priorities, available capacity and delivery dependencies to create realistic plans, make trade-offs visible and support prioritisation decisions.
- Problem Solving & Continuous Improvement – Comfortable working through complex or unclear problems and finding practical ways to improve delivery and ways of working.
Qualifications
- Bachelor’s degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience.
- Strong working knowledge of technology delivery, programme/project management, SDLC and Agile ways of working.
- Strong working knowledge of product and portfolio management, including roadmaps, prioritisation, demand management, capacity planning and governance.
- Knowledge of multi-team planning and delivery, including PI Planning or similar approaches, and relevant delivery management tools.
Work Experience
- Significant experience leading complex technology programmes or delivery across multiple teams and platforms, from planning through execution to successful delivery.
- Experience working across Product, Engineering, Technology Delivery, Operations and Business teams to translate business and product priorities into executable technology plans and shared outcomes.
- Experience managing complex risks, dependencies, resource constraints and competing priorities, including identifying trade-offs and escalating decisions to senior leadership.
- Experience leading or coordinating multi-team planning, including PI Planning or similar approaches, and contributing to portfolio governance, demand management, capacity planning and prioritisation.
- Experience operating in a large, highly matrixed organisation where successful delivery depends on influencing across organisational boundaries and building strong stakeholder relationships.
- Demonstrated technology delivery leadership combined with practical product and/or portfolio management experience, including working with roadmaps, prioritisation and connecting product priorities with technology execution.
- Experience coordinating complex delivery across multiple markets, regions or business units with differing priorities, requirements or delivery constraints is desirable.
Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About the Team
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Senior Manager-Digital Product Management in Brighton employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager-Digital Product Management in Brighton
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like American Express!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at American Express would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at American Express through your school's career services!
We think you need these skills to ace Senior Manager-Digital Product Management in Brighton
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Manager-Digital Product Management, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Manager-Digital Product Management position at American Express. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at American Express
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
