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- Tasks: Drive product management for innovative digital experiences and enhance customer satisfaction.
- Company: Join American Express, a leader in financial services with a rich history of innovation.
- Benefits: Enjoy competitive salaries, bonuses, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact by shaping the future of digital products at a global scale.
- Qualifications: Experience in product management, agile development, and strong communication skills required.
- Other info: Dynamic work environment with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, with an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter; your work makes an impact, and together you will help us define the future of American Express.
Enterprise Digital Experiences (EDX) is responsible for the product management of American Express proprietary digital products, including the Amex Mobile App, Web Identity, Digital Commerce, and Customer Personalisation. As a team, we are focused on driving Cardmember engagement, satisfaction, and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit, and with our partners across the Enterprise, we bring the best of American Express payment and payment-related services to life through our digital experiences.
The Customer Personalization Team is amongst the core teams within EDX, focused on integrating intelligence and value into customer channels with the aim of improving customer satisfaction, driving revenue contribution, and unlocking efficiency. The Senior Associate in Digital Product Management will play a key role in supporting the evolution of key personalisation products, accelerating growth, and embedding personalisation across the Enterprise. If that fits your career vision, we’d love to hear from you.
How will you make an impact in this role?
- Work directly with teams including (but not limited to) Product, Technology, and Analytics within an agile environment to break down requirements into user stories and own feature delivery end-to-end.
- Actively participate (and at times lead) pre-launch testing and post-launch validation with key partners across Marketing, Product, Operations, Technology, and Analytics (plus other teams where relevant).
- Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap. Also critically evaluate existing features and functionality.
- Assist with the creation of clear and compelling presentations for executive audiences and partners.
- Support workstreams to continuously evolve and improve our underlying platforms.
Minimum Qualifications
- Experience in product development or product management, including Agile software development and tools like JIRA, Rally, Mural, or InVision.
- Understanding of roadmapping, backlog management, story writing, and testing.
- Proven ability to collaborate effectively with cross-functional teams.
- Strong technical aptitude and ability to grasp complex processes quickly.
- Excellent communication skills for both technical and non-technical audiences.
- Comfortable working in ambiguous, fast-changing environments and able to adapt quickly.
- Skilled at analysing data from multiple sources to assess product performance and make informed recommendations.
- Detail-oriented with strong proficiency in PowerPoint and Excel for creating impactful presentations and analyses.
- Self-motivated, proactive, and accountable with the ability to work independently across time zones.
- Bachelor's degree (preferably in business, product development, digital marketing, systems management, or a related field) or equivalent experience.
Non-considerations for sponsorship
Employment eligibility to work with American Express in the United Kingdom is required, as the company will not pursue visa sponsorship for these positions.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centres staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Required Experience
Senior IC
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft PowerPoint
- Securities Law
- Microsoft Excel
- Internet Of Things
Employment Type: Full-Time
Experience: years
Vacancy: 1
Senior Associate - Digital Product Management in Brighton employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate - Digital Product Management in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Associate role in Digital Product Management. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions related to product management and Agile methodologies. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Showcase your skills through a portfolio! If you've worked on relevant projects, create a digital portfolio that highlights your achievements in product development and analytics. This will give you an edge and demonstrate your capabilities to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of Team Amex. So, get your application in and let’s make it happen!
We think you need these skills to ace Senior Associate - Digital Product Management in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Associate role. Highlight your experience in product management and Agile methodologies, as well as any relevant tools like JIRA or InVision. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves collaborating with various teams, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you’ve effectively communicated with both technical and non-technical audiences.
Highlight Your Analytical Abilities: We love data-driven decision-making! Make sure to include any experiences where you’ve analysed product performance or conducted strategic assessments. This will show us that you can contribute to our Customer Personalization Team’s goals.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at American Express
✨Know Your Product Management Basics
Brush up on your product management knowledge, especially Agile methodologies and tools like JIRA or InVision. Be ready to discuss how you've used these in past roles, as this will show your familiarity with the processes that drive success in digital product management.
✨Showcase Your Analytical Skills
Prepare to talk about how you've analysed data to assess product performance. Bring examples of how your insights led to actionable recommendations. This is crucial for a role focused on customer personalisation and improving user experiences.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in simple terms. You'll need to communicate effectively with both technical and non-technical audiences, so think of examples where you've successfully done this in the past.
✨Demonstrate Your Adaptability
Be ready to share experiences where you've thrived in fast-changing environments. Highlight your ability to pivot quickly and manage ambiguity, as this is key in a dynamic company like American Express.
