At a Glance
- Tasks: Design and implement innovative learning solutions for marketers to enhance their performance.
- Company: Join American Express, a leader in financial services with a culture of innovation.
- Benefits: Enjoy hybrid work, career growth opportunities, and a supportive team environment.
- Other info: Collaborate with diverse teams and contribute to transformative business initiatives.
- Why this job: Make a real impact by helping colleagues adopt new technologies and improve their skills.
- Qualifications: Experience in learning design and a passion for AI and emerging technologies.
The predicted salary is between 56700 - 69300 £ per year.
In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organisation within Membership Portfolio Services (MPS). ECMX is American Express' marketing services centre of excellence, powering high-quality, user-centric marketing experiences through enterprise marketing technology, operations and enablement.
The Learning & Performance Consultant plays a key role in accelerating business transformation by designing practical, scalable enablement solutions that help International Marketers successfully adopt new platforms, processes, technologies and ways of working.
Working across enablement, learning, change and transformation initiatives, the role helps colleagues build confidence, access knowledge at the point of need and successfully adopt new platforms, processes and ways of working. Solutions may include digital learning, performance support, onboarding, communications, knowledge resources and AI-enabled guidance embedded into the flow of work.
How will you make an impact in this role?
- You'll work across a broad range of learning, enablement and performance initiatives that support International Marketers confidently adopt new platforms, processes and ways of working.
- You'll help solve business performance challenges by identifying practical enablement solutions that improve adoption, reduce time-to-proficiency and create a better colleague experience.
- Working closely with learning leaders, business stakeholders, subject matter experts and product & platform teams, you'll help identify opportunities to improve marketer performance and design practical solutions that support colleagues where they need them most.
- Using data, feedback loops and business insights, you'll continuously evaluate the effectiveness of these solutions, recommend improvements and help ensure learning and enablement activities deliver measurable business impact.
In this role, you'll help International Marketers confidently adopt new platforms, processes and ways of working by delivering practical, scalable enablement solutions that improve performance and colleague experience. Success means:
- Helping marketers quickly find the knowledge, guidance and performance support they need to perform confidently.
- Designing learning and enablement solutions that accelerate adoption of new platforms, processes and ways of working.
- Using data, feedback and business insights to continuously improve learning, knowledge and performance support experiences.
This role is ideal for someone in their learning, enablement or change career who is excited by business transformation, enjoys solving problems, is curious about AI and emerging technologies, and wants to help shape the future of how colleagues learn and perform at work.
Responsibilities
- Performance Enablement, Adoption & Readiness: Support learning, enablement and change initiatives that help marketers adopt new platforms, processes and ways of working.
- Assess how changes to platforms, processes or ways of working impact marketers and recommend practical enablement solutions that support successful adoption and performance, which may include learning, communications, performance support AI-enabled guidance.
- Contribute to the development of practical learning and performance support resources that improve marketer confidence, execution quality and day-to-day effectiveness.
- Support onboarding, marketer development and change initiatives across International Marketing.
- Support readiness activities for transformation initiatives by helping define enablement requirements, developing adoption resources and contributing to rollout planning.
- Knowledge & Learning Solution Design: Develop learner-centred digital learning, knowledge resources, AI prompts, job aids, onboarding materials and performance support that help colleagues succeed in their day-to-day work.
- Support the team's content governance standards by reviewing learning and enablement resources for accuracy, accessibility, consistency and alignment with business processes.
- Create intuitive learning pages, knowledge hubs and digital resource libraries that make it easy for marketers to find answers and complete tasks independently.
- Apply user-centred design principles to create engaging, accessible and easy-to-use learning experiences.
- Help improve the organisation and accessibility of knowledge so marketers can quickly find trusted guidance and performance support when they need it.
- AI & Digital Enablement: Support the adoption of AI-enabled tools and emerging technologies across the marketing organisation.
- Use AI tools to improve knowledge creation, content development, productivity and learning experiences.
- Experiment with new AI capabilities and recommend opportunities to improve the marketer experience.
- Identify opportunities where AI can simplify workflows, improve self-service and enhance the learner experience.
- Contribute to innovative digital enablement solutions that support scalable marketer enablement and business performance.
- Performance Insights & Continuous Improvement: Use learner behaviour, adoption metrics, business performance data and stakeholder feedback to identify opportunities to simplify experiences, improve adoption and increase business impact.
- Monitor learner feedback, adoption trends and knowledge usage to identify opportunities for continuous improvement.
- Translate data and stakeholder feedback into recommendations that improve learning, adoption and marketer performance.
- Support the evaluation and continuous improvement of learning and enablement solutions.
- Produce reports and insights that demonstrate adoption, programme effectiveness and business impact.
Collaboration
- Partner with business stakeholders, subject matter experts and product teams to co-create enablement solutions that support successful business transformation.
- Coordinate content reviews, gather feedback and support the ongoing maintenance of learning and enablement resources.
- Work as part of cross-functional project teams supporting business transformation and change initiatives.
Qualifications
Minimum Qualification:
- Experience designing and developing learning, knowledge or performance enablement solutions.
- Ability to conduct basic learning needs analysis and translate business or technology changes into practical learning or enablement recommendations.
- Strong written and verbal communication skills, with the ability to simplify complex information into clear, learner-centred content.
- Strong organisational, project management and collaboration skills.
- Strong attention to detail and commitment to maintaining high standards of quality and accuracy.
- Demonstrated ability to analyse performance data and use insights to support continuous improvement.
- Practical experience of using AI to improve productivity, learning or knowledge sharing.
- Demonstrated curiosity about AI and emerging technologies, with the ability to learn and apply new tools quickly.
- Ability to manage multiple priorities in a fast-paced, changing environment.
- Experience working collaboratively with subject matter experts and business stakeholders.
- Demonstrated curiosity, initiative and a continuous improvement mindset, with a willingness to experiment with new ideas and technologies.
Preferred Qualifications:
- Experience supporting learning, change, digital transformation or technology adoption initiatives.
- Experience creating digital learning, knowledge resources or performance support content using modern learning tools.
- Experience developing self-service knowledge repositories, internal learning sites or digital resource hubs.
- Familiarity with knowledge management, digital adoption or self-service support approaches.
- Experience working within a large, matrixed organisation or financial services environment.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About the Team
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Performance Enablement Consultant in Brighton employer: American Express
American Express is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to thrive in their careers. With a strong commitment to holistic well-being, the company offers competitive salaries, comprehensive benefits, and flexible working arrangements, ensuring that team members can balance their personal and professional lives effectively. The opportunity for career development and mentorship within a globally recognised financial services leader makes American Express an attractive choice for those seeking meaningful and rewarding employment in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Enablement Consultant in Brighton
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for American Express and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like American Express are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with American Express on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at American Express. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Performance Enablement Consultant in Brighton
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit American Express. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of American Express:Show us that you’ve done your homework! In your application, briefly mention what you admire about American Express’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at American Express
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at American Express will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At American Express, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
