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- Tasks: Support customers in financial distress with empathy and effective communication.
- Company: A compassionate financial services company based in Brighton.
- Benefits: Competitive pay, comprehensive training, and flexible shift options.
- Why this job: Make a real difference in people's lives while developing your customer care skills.
- Qualifications: Strong communication skills and a resilient problem-solving attitude.
- Other info: Join a supportive team in a 24/7 service environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company located in Brighton is seeking a Customer Support Specialist to assist customers facing financial difficulties. This role requires empathy and strong communication skills, as representatives help vulnerable customers navigate sensitive situations.
Ideal candidates will be resilient problem-solvers with an ability to adapt to various communication styles. Extensive training and support will be provided, and the position involves working shifts in a 24/7 service environment, offering competitive compensation and benefits.
Empathy-Driven Customer Care Specialist in Brighton employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathy-Driven Customer Care Specialist in Brighton
✨Tip Number 1
Show your empathy in every interaction! When you’re chatting with potential employers, share personal stories that highlight your ability to connect with customers. This will demonstrate that you truly understand the challenges faced by vulnerable customers.
✨Tip Number 2
Practice your communication skills! Role-play different scenarios where you might need to adapt your style to suit various customer needs. This will help you feel more confident and prepared for those tricky conversations during interviews.
✨Tip Number 3
Research the company culture! Understanding the values of the financial services company can give you an edge. Tailor your responses to reflect how your personal values align with theirs, especially around empathy and support.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, it’s a great way to get noticed by the hiring team directly!
We think you need these skills to ace Empathy-Driven Customer Care Specialist in Brighton
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathy and understanding of customer needs. Use examples from your past experiences where you've helped someone in a tough spot, as this will resonate with us.
Tailor Your Communication Style: Since the role requires adapting to various communication styles, demonstrate this in your application. Use clear and concise language, and consider how you can adjust your tone to suit different audiences.
Be Resilient in Your Approach: We love candidates who show resilience! Share instances where you've faced challenges and how you overcame them. This will show us that you're ready for the dynamic environment we operate in.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at American Express
✨Show Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you've successfully helped someone in a difficult situation. This will demonstrate your ability to connect with customers and understand their needs.
✨Communicate Clearly
Strong communication skills are essential. Practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to refine your ability to articulate your thoughts clearly and effectively.
✨Be Resilient
This position involves dealing with sensitive situations. Think of times when you faced challenges and how you overcame them. Highlighting your resilience will show that you can handle tough conversations with grace.
✨Adaptability is Key
Since you'll be working with diverse customers, showcase your adaptability. Prepare to discuss how you've adjusted your communication style to suit different audiences in the past. This will prove you're ready for the dynamic nature of the role.
