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- Tasks: Assist customers in sensitive situations with empathy and problem-solving skills.
- Company: Global financial services company focused on customer care.
- Benefits: Flexible shifts, supportive environment, and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a 24/7 service centre with a dynamic team.
The predicted salary is between 28800 - 48000 £ per year.
A global financial services company is looking for Financial Specialists to assist customers in sensitive situations. You will demonstrate empathy, maintain composure under pressure, and resolve customer issues through active listening and problem-solving.
The role requires working in a 24/7 service center with flexible shifts covering different hours each week. This is an excellent opportunity for those passionate about customer care and looking for career growth in a supportive environment.
Empathetic Financial Care Specialist in Brighton employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Financial Care Specialist in Brighton
✨Tip Number 1
Show your empathy in every interaction! When you're chatting with potential employers or during interviews, make sure to highlight your ability to connect with customers and understand their needs. We want to see how you can bring that personal touch to the role.
✨Tip Number 2
Practice active listening! Before your interview, try role-playing with a friend or family member. This will help you refine your problem-solving skills and demonstrate your ability to stay calm under pressure. Remember, it’s all about showing you can handle sensitive situations with grace.
✨Tip Number 3
Flexibility is key! Since the role involves working different hours, be prepared to discuss your availability openly. Show that you’re adaptable and ready to take on shifts that suit the team’s needs. We love candidates who are willing to go the extra mile!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow in a supportive environment. Let’s get you started on this exciting journey together!
We think you need these skills to ace Empathetic Financial Care Specialist in Brighton
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. Share examples of how you've helped customers in sensitive situations before – it’s all about showing us you can connect with people on a personal level.
Keep It Professional Yet Personal: While we want to see your personality shine through, remember to keep your tone professional. Balance is key! Use a friendly yet respectful tone to show us you’re serious about the role but also approachable.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Financial Care Specialist role. Mention specific skills that match the job description, like active listening and problem-solving, to catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at American Express
✨Show Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you successfully handled sensitive situations with customers. Highlight how you listened actively and resolved their issues while maintaining a calm demeanour.
✨Demonstrate Problem-Solving Skills
Think of specific scenarios where you faced challenges and had to think on your feet. Be ready to discuss how you approached these problems and what solutions you implemented. This will show your potential employer that you can handle pressure effectively.
✨Understand the Company Culture
Research the company’s values and mission. Understanding their approach to customer care will help you align your answers with what they’re looking for. It also shows that you’re genuinely interested in being part of their team.
✨Prepare for Flexible Shifts
Since the role involves working flexible hours, be prepared to discuss your availability. Show that you’re adaptable and willing to work different shifts. This will demonstrate your commitment to the role and your understanding of the demands of a 24/7 service centre.
