Overview
In this role you will lead the second-line regulatory compliance program for Global Merchant Services in the LACC region, guiding risk assessment, monitoring and governance across multiple markets. You will partner with business, legal and control functions to ensure compliance with laws and internal standards, while shaping cross-regional initiatives and governance. The position sits in GRC and supports responsible growth by embedding risk discipline into strategy and operations. You will engage with senior leadership to communicate risks, progress and key metrics, and you will mentor a team to drive consistent execution.
Responsibilities
- Lead the second-line Compliance program for GMS in LACC, ensuring regulatory risks are identified, assessed, monitored, controlled and escalated
- Develop and implement a strategic risk assessment, monitoring and oversight framework for GMS International, with focus on LACC
- Provide effective challenge and oversight of GMS risk reduction and mitigation activities under the Compliance Risk Management Program and Operational Risk Program
- Act as escalation point for GMS regional teams and stakeholders for timely resolution of risks and issues
- Coordinate cross-regional initiatives (e.g., Compliance Risk Assessments, Risk and Control Self Assessments, governance enhancements)
- Communicate program status, risks, issues and metrics to senior leadership and governance forums
- Collaborate with Legal, Global Privacy, Internal Audit, GMS Control Management and regional teams to support cross-market execution
- Contribute to development and evolution of centrally managed GMS policies, processes and controls
- Identify opportunities to standardize and strengthen compliance practices across GMS International
- Maintain knowledge of applicable laws, regulations and company policies to support obligations
Key requirements
- Experience leading a Compliance Risk Management and oversight program across multiple markets in large, complex organizations
- Strong understanding of AML, Sanctions, Anti-Corruption, Data Privacy, Business Conduct and Payments Regulations
- Expertise in risk assessment, issue resolution and escalation to senior management
- Ability to set agenda on evolving regulatory requirements and challenge assumptions
- Leadership, relationship management and collaboration across a matrix organization
- Outstanding communication skills for senior audiences
- Knowledge of merchant acquiring, alternative and emerging payment models and associated regulatory risks
- People leadership and ability to drive results in changing situations
- University degree required; Compliance, Legal or related professional qualification preferred
- Fluency in English; Spanish/Portuguese/French preferred for LACC
- leadership
- relationship management
- cross-functional collaboration
- Regulatory compliance governance
- Risk assessment and control
- Compliance risk management program
Director-Compliance in Brighton employer: American Express
American Express is an exceptional employer located in Burgess Hill, West Sussex, offering a dynamic hybrid work environment that fosters innovation and collaboration. With a strong focus on employee growth, mentorship, and cutting-edge technology, team members are empowered to develop their skills in AI and engineering while contributing to meaningful projects that shape the future of commerce. The inclusive work culture values every voice, ensuring that your contributions have a real impact on both customers and the community.
