Customer Care Professional UK Fraud Identity Protection Team (12 Month Fixed Term Contract) in Brighton

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

At American Express our culture is built on a 175-year history of innovation, shared values and leadership behaviors and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader and grow your career.

The UK Identity Protection Team (IPT) is looking for a highly motivated, engaged Customer Care Professional with a passion for coaching and enabling peers to reach maximum results to join our diverse team. Part of the Global Fraud Protection network, we are part of a big multinational team dotted across Europe and India.

As an Account Investigation Specialist you are our front‑line contact and represent the American Express brand, putting our customers first in all your interactions. You are more than just a friendly voice – you are a problem solver, a relationship builder and a team player. The people you work with and the customers you care for value your passion, accountability and unique personality as much as we do.

How will you make an impact in this role

• Minimise fraud loss exposure for Amex through identification of American Express accounts that were obtained through fraudulent applications that are either pre or post approved and American Express accounts that have been taken over by fraudsters
• Analysis of new applications which could be potentially fraudulent
• Investigation of identity theft fraud cases and ensuring protection of genuine new accounts and credit departments
• Inbound and outbound calls to external and internal clients to resolve cases
• Verification of potential fraud transaction
• Ability to deal with highly sensitive information
• Meet deadlines and targets defined for the market
• Responsible for ensuring company compliance

Minimum Qualifications

• Enjoys investigative & analytical work
• Being adaptable with an ability to work through change
• Able to work under pressure
• A team player with excellent communication and analytical skills
• High level of integrity
• Highly service orientated with good spoken and written skills in English

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Key Skills

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1