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- Tasks: Support the Third Party Payments Investigation Team with risk analysis and customer documentation.
- Company: Leading financial services provider in the UK with a focus on customer care.
- Benefits: Competitive salary, bonus incentives, and flexible working arrangements.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a difference in customer care and financial security.
- Qualifications: Experience in customer service and strong analytical skills.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial services provider in the UK seeks a Customer Care Professional to support its Third Party Payments Investigation Team. The role involves performing risk analysis, raising Internal Suspicious Activity Reports, and contacting customers for documentation.
Candidates must have experience in customer service and strong analytical skills.
The company offers competitive salaries, bonus incentives, and benefits including flexible working arrangements. This position does not offer visa sponsorship.
Customer Care & Payments Investigations Analyst in Brighton employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Payments Investigations Analyst in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those working in customer care or payments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and analytical skills. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during interviews by sharing specific examples from your past experiences. We all love a good story, so highlight how you tackled challenges in customer care and what the outcomes were!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Care & Payments Investigations Analyst in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and analytical skills. We want to see how your background fits with the role of a Customer Care & Payments Investigations Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our Third Party Payments Investigation Team. Keep it concise but engaging – we love a good story!
Show Off Your Analytical Skills: Since this role involves risk analysis, make sure to mention any specific tools or methods you’ve used in the past. We’re looking for candidates who can think critically and solve problems, so give us examples that demonstrate your analytical prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at American Express
✨Know Your Customer Care Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think of specific examples where you resolved issues or improved customer satisfaction, as this will show your potential employer that you understand the importance of customer care.
✨Demonstrate Your Analytical Skills
Since the role involves risk analysis, prepare to showcase your analytical abilities. Bring examples of how you've used data to make decisions or solve problems in past roles. This could involve discussing any tools or methods you’ve used to analyse information effectively.
✨Understand the Financial Services Landscape
Familiarise yourself with the financial services industry, especially around payments and investigations. Being able to speak knowledgeably about current trends or regulations can set you apart from other candidates and show your genuine interest in the field.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team and company culture. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.