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- Tasks: Create engaging content for digital platforms, collaborating with design and research teams.
- Company: Join American Express, a diverse and inclusive employer committed to supporting its community.
- Benefits: Enjoy competitive salaries, flexible work options, wellness support, and career development opportunities.
- Why this job: Be part of a team that values creativity and collaboration while making a real impact on user experience.
- Qualifications: One year of relevant experience or completion of a UX writing course; strong communication skills required.
- Other info: This role offers a chance to grow in a supportive environment focused on holistic well-being.
The predicted salary is between 28800 - 43200 £ per year.
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together.
How will you make an impact in this role? The Enterprise Design and Research team enables innovation, accelerates agility, and empowers our Members through its digital products and experiences. Our UX writers and content designers work closely with Design, Research, Product, and business partners to create the voice of American Express across digital properties, including web, mobile, and partner-led channels. This role brings American Express’ world-renowned customer service to life through straightforward, customer-friendly messages. This is an exciting opportunity for someone who can combine business needs with customer needs to drive the digital experience forward.
Responsibilities:
- Supporting senior UX writers/content designers
- Transforming ideas, business opportunities, research, and creative vision into compelling, clear, concise content for core digital journeys for our Members
- Creating content that adheres to brand strategy, brand guidelines, and tone
- Collaborating and communicating ideas with the spirit of camaraderie
- Presenting work with the ability to defend your decisions persuasively
- Using feedback and testing takeaways to iterate effectively
- Partnering with legal and compliance to meet regulatory needs
- Reviewing marketing content to ensure it adheres to UX writing best practices
Minimum Qualifications:
- Have one year of relevant experience or completed a UX writing/content design course
- More of a strategic thinker, less of a blank-filler
- Polished presenter, clearly articulating how your copy addresses objectives and solves problems
- Champion for collaboration, early and often
- Advocate for the user
- Can pivot quickly and work on a wide range of projects simultaneously
- Exude positivity, requires minimal supervision, and have a strong work ethic
- Ambassador for UX content, playing a key role in helping this growing team reach its potential
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Associate-UX Writer employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate-UX Writer
✨Tip Number 1
Familiarise yourself with American Express's brand voice and tone. Understanding their communication style will help you tailor your approach during interviews and discussions, showcasing how you can align your writing with their established guidelines.
✨Tip Number 2
Network with current or former employees of American Express, especially those in UX writing or content design roles. They can provide valuable insights into the company culture and expectations, which can help you stand out as a candidate.
✨Tip Number 3
Prepare to discuss specific examples of your work that demonstrate your ability to create user-friendly content. Be ready to explain your thought process and how you incorporate feedback into your writing, as this aligns with the collaborative spirit they value.
✨Tip Number 4
Stay updated on the latest trends in UX writing and digital content design. Being knowledgeable about current best practices will not only enhance your skills but also show your commitment to the field during interviews.
We think you need these skills to ace Associate-UX Writer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Associate-UX Writer position at American Express. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in UX writing or content design. Focus on specific projects where you've transformed ideas into clear, concise content, and emphasise any collaboration with design and research teams.
Write a Strong Cover Letter: In your cover letter, express your passion for UX writing and how you can contribute to American Express's mission. Mention your strategic thinking abilities and provide examples of how you've successfully addressed user needs in past projects.
Showcase Your Work: If possible, include a portfolio or samples of your previous work that demonstrate your writing style and ability to create user-friendly content. Highlight pieces that reflect your understanding of brand strategy and tone, as this is crucial for the role.
How to prepare for a job interview at American Express
✨Showcase Your UX Writing Skills
Prepare a portfolio that highlights your best UX writing samples. Make sure to include examples that demonstrate your ability to create clear, concise, and user-friendly content. Be ready to discuss the thought process behind each piece and how it aligns with business objectives.
✨Understand American Express's Brand Voice
Familiarise yourself with American Express's brand guidelines and tone of voice. During the interview, be prepared to explain how you would adapt your writing style to fit their brand while still addressing user needs effectively.
✨Emphasise Collaboration
Highlight your experience working in collaborative environments. Discuss specific instances where you partnered with designers, researchers, or product teams to create impactful content. This will show that you value teamwork and can contribute positively to their culture.
✨Be Ready for Feedback
Demonstrate your openness to feedback by discussing how you've used constructive criticism in the past to improve your work. Share examples of how you've iterated on content based on user testing or team input, showcasing your adaptability and commitment to excellence.
