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For Companies At a Glance
- Tasks: Create engaging content for digital platforms, collaborating with design and research teams.
- Company: Join American Express, a global leader committed to customer service and community support.
- Benefits: Enjoy flexible working options, competitive salaries, and comprehensive health benefits.
- Why this job: Be part of a diverse team that values your contributions and fosters personal growth.
- Qualifications: One year of experience or a completed UX writing course; strong communication skills required.
- Other info: Opportunity to work in a supportive environment focused on innovation and user experience.
The predicted salary is between 36000 - 60000 £ per year.
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together.
How will you make an impact in this role? The Enterprise Design and Research team enables innovation, accelerates agility, and empowers our Members through its digital products and experiences. Our UX writers and content designers work closely with Design, Research, Product, and business partners to create the voice of American Express across digital properties, including web, mobile, and partner-led channels. This role brings American Express’ world-renowned customer service to life through straightforward, customer-friendly messages. This is an exciting opportunity for someone who can combine business needs with customer needs to drive the digital experience forward.
Responsibilities:
- Supporting senior UX writers/content designers
- Transforming ideas, business opportunities, research, and creative vision into compelling, clear, concise content for core digital journeys for our Members
- Creating content that adheres to brand strategy, brand guidelines, and tone
- Collaborating and communicating ideas with the spirit of camaraderie
- Presenting work with the ability to defend your decisions persuasively
- Using feedback and testing takeaways to iterate effectively
- Partnering with legal and compliance to meet regulatory needs
- Reviewing marketing content to ensure it adheres to UX writing best practices
Minimum Qualifications:
- Have one year of relevant experience or completed a UX writing/content design course
- More of a strategic thinker, less of a blank-filler
- Polished presenter, clearly articulating how your copy addresses objectives and solves problems
- Champion for collaboration, early and often
- Advocate for the user
- Can pivot quickly and work on a wide range of projects simultaneously
- Exude positivity, requires minimal supervision, and have a strong work ethic
- Ambassador for UX content, playing a key role in helping this growing team reach its potential
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Associate-UX Writer employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate-UX Writer
✨Tip Number 1
Familiarise yourself with American Express' brand voice and tone. Understanding their communication style will help you tailor your approach during interviews and discussions, showcasing how your writing aligns with their values.
✨Tip Number 2
Network with current or former employees of American Express, especially those in UX writing or content design roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of your work that demonstrate your ability to create user-friendly content. Be ready to explain how your writing has positively impacted user experience in previous projects.
✨Tip Number 4
Stay updated on the latest trends in UX writing and digital content design. Being knowledgeable about current best practices will not only enhance your skills but also show your commitment to the field during interviews.
We think you need these skills to ace Associate-UX Writer
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and qualifications for the Associate-UX Writer position. Familiarise yourself with American Express' brand voice and how it translates into digital content.
Tailor Your CV: Craft your CV to highlight relevant experience in UX writing or content design. Emphasise any projects where you transformed ideas into clear, concise content, and showcase your ability to collaborate effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for UX writing and how your skills align with the company's mission. Use specific examples to demonstrate your strategic thinking and ability to advocate for users.
Showcase Your Work: If possible, include a portfolio of your previous work that demonstrates your writing style and ability to create user-friendly content. Highlight projects that involved collaboration with design and research teams.
How to prepare for a job interview at American Express
✨Understand the Brand Voice
Before your interview, make sure you’re familiar with American Express' brand voice and tone. Review their digital properties and note how they communicate with customers. This will help you demonstrate your understanding of their style during the interview.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be prepared to discuss your experience in collaboration. Share specific examples of how you've worked with designers, researchers, or product managers to create effective content.
✨Prepare to Present Your Work
You may be asked to present your previous work during the interview. Choose a few pieces that highlight your ability to create clear and concise content. Be ready to explain your thought process and how your writing meets business and user needs.
✨Emphasise Your User Advocacy
As a UX writer, advocating for the user is crucial. Be prepared to discuss how you incorporate user feedback into your writing process. Share examples of how you've used testing takeaways to improve content and enhance user experience.
