At a Glance
- Tasks: Monitor and maintain technology systems, ensuring high availability for customers and partners.
- Company: Join American Express, a leader in innovation and customer service.
- Benefits: Enjoy competitive salaries, flexible work options, and comprehensive health benefits.
- Other info: Great opportunities for career growth and skill development in a supportive environment.
- Why this job: Be part of a dynamic team driving technology solutions that impact millions.
- Qualifications: Bachelor's degree in Computer Science or related field; 2+ years in software engineering or service delivery.
The predicted salary is between 61816 - 75552 £ per year.
Job Description
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed.
We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally.
Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.
We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed.
We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally.
Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.
We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
As an Associate, Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express.
Responsibilities
- Support in monitoring the performance and availability of technology systems and applications, and performs routine maintenance tasks including system updates and backups with guidance from peers & leaders
- Respond to service requests and incidents and provide technical support to end-users for hardware, software, and network-related issues
- Complete the onboarding of new domains with guidance from peers and leaders
- Complete the management and maintenance of network infrastructure with guidance from peers and leaders
- Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
- Complete operational policies and procedures for new technologies, with guidance from peers and leaders
- Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
- Implement resiliency standards, tooling, and best practices
- Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures
Qualifications
- Minimum Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience. 2+ years of varied experience in software engineering or service delivery.
- Knowledge of network protocols and technologies
- Knowledge of scripting languages (e. g., Power Shell, Python) for automation tasks
- Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
- Experience in system administration, network configuration, and troubleshooting
- Experience in technology operations work on a wide range of applications.
- Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
- Experience in cloud platforms such as AWS, Azure, Google Cloud
- Proficient verbal and written communication skills.
- Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude
- Certification such as Comp TIA A+, Network+, or Security+ is a plus
- Public Cloud certification is a plus
- Dev Ops knowledge for highly available IT infrastructure.
- Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, Java Script, and . NET
- Building live production APIs and services.
- Hands-on expertise with application design, software development and automated testing.
- Experience with relevant business domain related functions.
- Preferred Qualifications
- Certification such as Comp TIA A+, Network+, or Security+ is a plus
- Public Cloud certification is a plus
- Dev Ops knowledge for highly available IT infrastructure.
- Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, Java Script, and . NET
- Building live production APIs and services.
- Hands-on expertise with application design, software development and automated testing.
- Experience with relevant business domain related functions.
- Non-considerations For Sponsorship
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Associate-Tech Operations Engineering employer: American Express
American Express is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to thrive in their careers. With a strong commitment to holistic well-being, the company offers competitive salaries, comprehensive benefits, and flexible working arrangements, ensuring that team members can balance their personal and professional lives effectively. The opportunity for career development and mentorship within a globally recognised financial services leader makes American Express an attractive choice for those seeking meaningful and rewarding employment in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Associate-Tech Operations Engineering
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at American Express or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to American Express.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like American Express.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like American Express that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Associate-Tech Operations Engineering
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at American Express.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at American Express and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at American Express
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If American Express uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
