Associate -Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.

Responsibilities

• The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within NAS and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products including EMV, Tokenization, Debit, Digital Wallets, and Mobile Point of Sale.
• The successful candidate will serve as the central business contact to support product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation, for the NAS product portfolio.
• This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key policies and processes.

Minimum qualifications

• Develop a deep understanding of the product suite and define operational requirements for assigned products to support deployment across GMNS.
• Serve as a technical subject matter expert (SME) for assigned products, providing guidance and support to internal and external partners.
• Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches.
• Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products.
• Develop and maintain documentation, including FAQs, to support internal and external stakeholders.
• Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions.
• Create product toolkits and resources to enhance agility and accelerate time-to-market.
• Analyze operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles.

Preferred Qualifications

• Strong understanding of the payments and card industry.
• Expertise in articulating product functionality and demonstrating technical acumen. Understanding of tokenization is added advantage.
• Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus.
• Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs.
• Ability to learn new tools and processes and deliver consultancy to internal as well as external partners.
• Self-motivated and proactive, with a high degree of autonomy and accountability.
• Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions.
• Passionate about new payments technology, innovation, and customer experience.
• Ability to effectively prioritize and manage the completion of tasks.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.