At a Glance
- Tasks: Support the design of digital solutions to enhance colleague experiences and operational efficiency.
- Company: Join American Express, a leader in innovation with a strong commitment to employee well-being.
- Benefits: Enjoy competitive salaries, flexible working, comprehensive health benefits, and career development opportunities.
- Other info: Be part of a dynamic team with global reach and excellent growth potential.
- Why this job: Make a real impact by optimising HR processes and shaping the future of colleague experience.
- Qualifications: Strong analytical skills, attention to detail, and a passion for HR technology and business architecture.
The predicted salary is between 36000 - 60000 £ per year.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations. At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here your voice and ideas matter, your work makes an impact, and together you will help us define the future of American Express.
How will you make an impact in this role? The Colleague Services (CS) and Colleague Product Management (CPM) organisation, part of the Colleague Experience Group (CEG), also known as Human Resources, plays a pivotal role in delivering best-in-class services, capabilities, products, and tools that power an exceptional colleague experience at American Express. This organisation designs, builds, and continuously evolves the products and services that enable both the CEG and the wider enterprise to operate effectively and efficiently.
Within CPM, the Systems Management team oversees the end-to-end ecosystem of CEG products, capabilities, processes, platforms, and applications including partnerships with third parties while ensuring strong adherence to colleague-related risk compliance and governance standards. The Colleague Business Architecture team provides strategic insight into how CEG's business processes are enabled and optimised through technology. The successful candidate will be a key contributor to a high-performing business architecture function driving alignment between strategic intent and operational execution to deliver on the CEG strategy.
As an Associate Digital Product Solution Design, the successful candidate will support the Manager Digital Product Solution Design in translating business needs into clear technology-enabled solutions that improve colleague experience and operational efficiency. You will help document current-state processes and systems, contribute to solution design and delivery activities, and maintain high-quality artefacts that align with enterprise standards, risk, and governance. Partnering closely with Technology and Product teams, you will lead the creation and continuous refinement of business architecture artefacts, define and embed cross-functional ways of working, and shape solutions to complex enterprise-scale challenges spanning domains such as Colleague Servicing, Recruitment, and Payroll. The Associate will operate as part of a globally dispersed team in a hybrid role reporting into the Manager Digital Product Solution Design.
Key Responsibilities:
- Support the Manager in analysing and documenting CEG business processes, system flows, and colleague journey maps to clarify how digital tools enable HR operations and experiences.
- Assist with solution design by translating business requirements into structured functional/process documentation in partnership with Product, Technology, and Business stakeholders.
- Maintain accurate living artefacts (e.g. capability models, process maps, system inventories) ensuring they reflect current state and are easy to consume.
- Contribute to governance and compliance activities helping prepare materials for standards adherence, control testing, and risk assessments (e.g. PRSA, RCSA).
- Support application ecosystem visibility, gathering data and preparing reports on platform health, performance, and integration points.
- Coordinate workshops and design sessions capturing requirements, decisions, and actions; track follow-ups to drive progress.
- Assist with change execution including requirement traceability, user acceptance, support, comms-ready documentation, and adoption materials.
- Participate in ideation and continuous improvement using colleague feedback and data insights to identify simplification and automation opportunities.
- Align work with enterprise priorities ensuring outputs follow established standards, design guidelines, and risk posture.
- Develop foundational expertise in digital product lifecycle and business architecture methods under the guidance of the Manager.
Minimum Qualifications:
- Foundational knowledge of process mapping, requirements gathering, and user journey documentation.
- Strong analytical and problem-solving skills; comfortable working with data to generate insights and recommendations.
- Clear, concise written and verbal communication; confident collaborating with both technical and non-technical stakeholders.
- Detail-oriented and organised with accountability for accurate documentation and timely deliverables.
- Learning mindset with curiosity about HR technology, product management, and business architecture.
- Familiarity with HR platforms or enterprise systems is a plus.
- Awareness of risk control and governance concepts; interest in how they shape sustainable product design.
- Comfortable in agile/iterative delivery environments.
Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Associate Colleague Business Architecture employer: American Express
American Express is an exceptional employer that prioritises the holistic well-being of its colleagues, offering competitive salaries, comprehensive benefits, and a flexible working model tailored to individual needs. With a strong commitment to career development and a culture that values innovation and collaboration, employees are empowered to make a meaningful impact while enjoying access to global wellness resources and support for personal growth. Join us in a dynamic environment where your ideas matter and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Colleague Business Architecture
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at American Express!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at American Express.
We think you need these skills to ace Associate Colleague Business Architecture
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at American Express. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to American Express and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at American Express. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to American Express's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at American Express
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with American Express.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at American Express will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact American Express and how you would contribute to adapting HR strategies.
