At a Glance
- Tasks: Support UK leadership and manage merchant relationships in a dynamic environment.
- Company: Join American Express, a leader in global merchant services.
- Benefits: Competitive salary, bonuses, flexible work, and comprehensive health benefits.
- Other info: Opportunities for career growth and professional development in a collaborative culture.
- Why this job: Gain valuable experience while driving business success with top UK merchants.
- Qualifications: Strong data skills, project management experience, and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation. The Global Merchant and Network Services (GMNS) Merchant Services team generates more revenue than any other line of business across American Express. You’ll be at the heart of our commercial business and working with some of the UK’s largest and best-known merchants. Our team are passionate about growing our business and delivering results. We know that the way to meet and exceed our targets is through teamwork, clear accountability and a strong, collaborative culture. We place a high value on ensuring that individuals achieve their potential and strive to work on robust development plans. This role will support merchants across various industries and represents a great opportunity to gain merchant-facing experience in a fun and fast-moving environment. No two days are alike for an Account Support Analyst.
The ideal candidate will play a crucial role in supporting the UK CLM & B2B leadership team, as well as the client and acquisition managers, from both a business development and a compliance & analytical perspective. This includes providing negotiation support, conducting merchant hierarchy reviews, generating business development reports, and managing regulatory projects – additionally they will support on day-to-day account management. We’re looking for someone who has a strong data background and can seamlessly integrate these responsibilities to drive our team’s success.
Qualifications- Proficient in project management, adept at overseeing tasks from conception to completion
- Advanced skills in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Exceptional communicator, skilled at fostering strong professional relationships
- Highly motivated self-starter with a proactive approach to achieving goals
- Strong analytical mindset with the ability to leverage data and technology to enhance compliance and business development oversight
- Proven ability to manage multiple priorities across geographies in a fast-paced environment
- Experience collaborating with Risk, Compliance, and business stakeholders to drive alignment and resolve complex regulatory issues
- Demonstrated understanding of the Merchant Business, including industry trends, challenges, and key operational drivers
- Experience leveraging data to drive strategic decisions and process improvements within merchant or related environments
- Proven expertise in data analysis and management, with hands‑on experience in tools and platforms such as Lumi, SQL, and Cornerstone
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Account Support Analyst - Regulatory Lead employer: American Express
American Express is an exceptional employer, offering a dynamic work environment where teamwork and collaboration are at the forefront of our culture. With a strong focus on employee development, we provide robust career growth opportunities and comprehensive benefits, including flexible working arrangements and wellness support. Join us in London to be part of a passionate team that drives innovation and success in the merchant services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Analyst - Regulatory Lead
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with their mission, especially in supporting merchants and driving results.
✨Tip Number 3
Practice your data storytelling! Be ready to discuss how you've used data in past roles to drive decisions. We love candidates who can turn numbers into narratives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Account Support Analyst - Regulatory Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Support Analyst role. Highlight your project management skills and any experience you have with data analysis, as these are key for us. Use specific examples that showcase your ability to manage multiple priorities in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the merchant business and how your skills align with our team’s goals. Don’t forget to mention your proactive approach and how you can contribute to our collaborative culture.
Showcase Your Communication Skills:As an exceptional communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to highlight any experience you have in fostering professional relationships. This will show us that you’re ready to engage with our merchants effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get you into the process. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at American Express
✨Know Your Numbers
As an Account Support Analyst, you'll be dealing with data daily. Brush up on your analytical skills and be ready to discuss how you've used data in past roles to drive decisions or improvements. Bring examples of reports or analyses you've conducted that had a tangible impact.
✨Master the Merchant Landscape
Familiarise yourself with the merchant business and current industry trends. Research American Express's key competitors and their strategies. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Showcase Your Project Management Skills
Since project management is crucial for this role, prepare to discuss specific projects you've managed from start to finish. Highlight your ability to juggle multiple priorities and how you ensure tasks are completed on time and within scope.
✨Communicate Effectively
Exceptional communication is key in this position. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate how you've built strong professional relationships in the past, especially with stakeholders across different teams.
