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For Companies At a Glance
- Tasks: Engage with teams to resolve urgent enquiries and improve processes.
- Company: Join American Express, a leader in innovation and inclusivity for 175 years.
- Benefits: Enjoy competitive salaries, flexible work options, and comprehensive health benefits.
- Why this job: Be part of a collaborative team where your ideas matter and make an impact.
- Qualifications: Fluent in English and German, with strong communication and analytical skills.
- Other info: A sense of humour and a positive attitude are highly valued!
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
ACT is a very collaborative team with a great teamwork environment. Team members relish a challenge, display problem solving abilities and enjoy the prospect of facing new types of enquiries every day. ACT are always willing to support each other and work together to reach the optimum resolution.
How will you make an impact in this role?
This role will involve interacting with all necessary departments or teams within American Express to respond to and resolve urgent enquiries from account managers and written cases. The resolution of these cases raised is not the end of the journey: you will review if a root cause analysis is required to discover pain points in our processes that are impacting our business.
You will use your outstanding Relationship Care skills to aide resolution. For cases outside your range of knowledge, you will review who is best placed to solve them and retain ownership until confirming their resolution to the clients.
Minimum Qualifications
- Written & spoken English and German required
- Proven ability to work well within a team servicing environment as well as work independently with minimal supervision
- Proficient PC skills including Office packages
- Must demonstrate excellent written and verbal communication skills
- Experience of working in banking or financial servicing an advantage
- Strong time management with flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
Preferred qualifications
Successful applicants will have:
- A positive attitude
- Analytical skills
- Strong sense of ownership
- The ability to communicate solutions to partners effectively and be proactive with problem solving
A great sense of humour is also beneficial!
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#LI-DNI
Account Consultancy Executive - German Speaker employer: American Express
Contact Detail:
American Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Consultancy Executive - German Speaker
✨Tip Number 1
Familiarise yourself with American Express's core values and culture. Understanding their commitment to innovation and inclusivity will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves resolving urgent enquiries and conducting root cause analyses, being able to demonstrate your analytical thinking and proactive approach in real-life scenarios will set you apart.
✨Tip Number 3
Network with current or former employees of American Express. Engaging with them can provide insights into the team dynamics and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare to discuss your experience in a team servicing environment. Highlight specific examples where you've successfully collaborated with others to resolve issues, as this aligns closely with the collaborative nature of the Account Consultancy Executive role.
We think you need these skills to ace Account Consultancy Executive - German Speaker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Account Consultancy Executive position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Language Skills: Since this role requires proficiency in both English and German, make sure to emphasise your language skills prominently in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Teamwork and Problem-Solving Abilities: American Express values collaboration and problem-solving. Include specific examples in your application that demonstrate your ability to work well in a team and tackle challenges effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention why you want to be part of American Express and how you can contribute to their mission.
How to prepare for a job interview at American Express
✨Showcase Your Language Skills
Since this role requires proficiency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently in both languages.
✨Emphasise Teamwork and Collaboration
American Express values a collaborative environment, so highlight your experiences working in teams. Share specific examples of how you've contributed to team success and resolved conflicts, showcasing your ability to work well with others.
✨Demonstrate Problem-Solving Skills
The role involves resolving enquiries and conducting root cause analysis. Prepare to discuss past situations where you identified problems and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Exude Positivity and Ownership
A positive attitude and a strong sense of ownership are key traits for this position. During the interview, convey your enthusiasm for the role and your commitment to taking responsibility for your work. Share instances where your proactive approach led to successful outcomes.
