Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a global team managing travel technology operations and troubleshooting.
- Company: Join Amex GBT, where travel inspires positive change and collaboration thrives.
- Benefits: Enjoy flexible benefits, travel perks, and extensive training resources.
- Why this job: Make an impact in the travel industry while developing your skills in a supportive environment.
- Qualifications: 3+ years in product support and travel distribution systems; GDS experience required.
- Other info: We value passion over perfection; apply even if you don't meet every requirement!
The predicted salary is between 43200 - 72000 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The SMP Platform Operations Manager manages a global Platform Operations team that sits in the heart of AMEX GBT’s supply technology platform. The Manager will drive and mentor a Platform Operations team that leads supply technology troubleshooting, issue management, and operational administration of the SMP configurations engine. The job holder will be part of a cross-company team supporting American Express Global Business Travel (GBT) transactions from all SMP-enabled channels. The Platform Operations Manager will be tasked with building and maintaining the Platform Operations team as a support Centre of Excellence and experts in GBT Supply Technology, while providing management support and guidance to internal customers, engaging with internal & external partners, and providing thought leadership. The Manager must be hands-on, proactive, and possess excellent communication and prioritization skills, capable of technical discussions and simplifying issues for customers.
What You’ll Do on a Typical Day:
Team Management:
- Oversee daily operations and team functions, including planning, coverage, and task management.
- Ensure operational processes are executed correctly and support team members with support & configuration tickets.
- Monitor team performance, report on metrics, and perform coaching and development.
- Manage recruitment, training, and performance reviews for the global team.
- Act as an escalation point for unresolved issues with internal departments.
Supply Technology Troubleshooting & Issue Management:
- Support analysts with complex issues, ensuring resolution and documentation.
- Provide technical support on platform stability and content issues.
- Lead analysis on trending issues and recommend changes or escalate as needed.
- Mentor team members to apply business sense in issue resolution.
Product Configurations:
- Administer supply configurations and rule engine settings for optimal content display.
- Support complex configuration requests and ensure documentation and training.
Supply Technology Subject Matter Expertise:
- Develop the team into subject matter experts with strong product and technical knowledge.
The above description is not exhaustive; duties may vary over time.
What We’re Looking For:
Essential Skills/Experience:
- 3+ years in Product Support within the travel industry, troubleshooting software issues.
- 3+ years knowledge of Travel Distribution systems & processes.
- GDS experience is mandatory.
- Knowledge of Non-GDS APIs is a plus.
- Experience with business travel, travel operations, and e-Commerce is advantageous.
- Strong in progress monitoring, reporting, and travel configuration delivery.
Professional Skills:
- Business acumen with a customer service mindset.
- Effective communication, analytical, and problem-solving skills.
- Ability to interpret data, prioritize tasks, and interact with technical and non-technical users.
- Excellent time management, planning, and organizational skills.
Location: London, United Kingdom
The #TeamGBT Experience:
- Flexible benefits including health, retirement, parental leave, and wellbeing resources.
- Travel perks with deals on flights, hotels, cruises, and car rentals.
- Opportunities for skill development with extensive training resources.
- Commitment to inclusion through global groups and initiatives.
All applicants will receive equal consideration without regard to protected characteristics.
Click Here for Additional Disclosures in accordance with the LA County Fair Chance Ordinance.
We are committed to providing reasonable accommodations for individuals with disabilities. Please inform your recruiter if needed. For data protection details, see the Amex GBT Recruitment Privacy Statement .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a great addition, don’t worry about \”checking every box\”; apply anyway. You might be exactly who we’re looking for!
#J-18808-Ljbffr
Travel Technology Operations Manager, Supply MarketPlace (SMP) employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Technology Operations Manager, Supply MarketPlace (SMP)
✨Tip Number 1
Familiarise yourself with the latest trends in travel technology and distribution systems. Understanding how GDS and Non-GDS APIs work will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the travel industry, especially those who work with American Express Global Business Travel. Engaging with current employees can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in troubleshooting software issues and managing teams. Be ready to share specific examples of how you've resolved complex problems in a fast-paced environment.
✨Tip Number 4
Showcase your customer service mindset by preparing to discuss how you've prioritised user needs in past roles. Highlighting your ability to simplify technical issues for non-technical users will resonate well with the hiring team.
We think you need these skills to ace Travel Technology Operations Manager, Supply MarketPlace (SMP)
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Travel Technology Operations Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in product support within the travel industry, particularly any troubleshooting of software issues. Mention specific examples that demonstrate your knowledge of Travel Distribution systems and GDS experience.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your ability to communicate complex technical information clearly. Use concise language and structure your documents well to make them easy to read.
Express Your Passion: In your cover letter, convey your enthusiasm for the travel industry and the mission of Amex GBT. Share why you believe you would be a great fit for their team and how you can contribute to their goals.
How to prepare for a job interview at American Express Global Business Travel
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of travel distribution systems and GDS. Be prepared to discuss specific examples of how you've troubleshot software issues in the past, as this will demonstrate your expertise and problem-solving skills.
✨Emphasise Team Management Experience
Since the role involves overseeing a global team, highlight your experience in team management. Discuss how you've successfully managed operations, supported team members, and handled recruitment and training in previous roles.
✨Demonstrate Customer Service Mindset
The company values a customer service mindset, so be ready to share examples of how you've prioritised customer needs in your past roles. This could include resolving complex issues or improving processes to enhance user experience.
✨Prepare for Technical Discussions
Given the hands-on nature of the role, practice simplifying technical concepts for non-technical users. You might be asked to explain complex issues during the interview, so being able to communicate clearly is key.
