Travel Program Manager

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As part of the Global Business Travel Consulting organization, the Outsource TPM (Travel Program Management) practice line is one of the fastest growing organizations within this group, aiming to provide value by executing strategic and operational travel management on behalf of our customers.

Recently, one of our customers has signed a new agreement to implement an outsourced travel management support role based in the UK, and therefore searching for a qualified, outsourced, travel operational team member.

This role is extremely visible as it supports all levels of managers to top level Executives that travel globally, and frequently, for the organization.

What you’ll be doing:

• Provide strategic advice to business stakeholders under the direction of and in partnership with the Travel Owner;
• Program optimization: finding new areas for potential improvements on service and savings
• Organize and participate in preparation of management information deliverables including recurring and ad-hoc reporting requirements for stakeholders
• Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives, to the Travel Owner for future consideration
• Manage and coordinate resolution
• Support the Travel Owner in monitoring TMC service delivery against contracted SLAs / key account metrics and actions required to address under-performance
• Oversee TMC response to day-to-day business disruptions (e.g. strikes, minor weather delays, airline system outages and visas)
• Provide oversight for transformation projects managed and delivered by the TMC in support of achieving key business priorities
• Present and implement innovative solutions that support the customers overall business objectives
• Coordinate and lead communications, progress, consistencies, and best practices in executing tactical / operational travel management activities for a selected number of countries
• Provide regular and detailed communication on progress against performance targets including customer service level agreements.
• Assume responsibility for service consistency across the region and for continuous improvement driving the change agenda from strategy to actions

What we need from you:

• Strong leadership, ability to comfortably work and communicate with senior leaders and influence at all levels of the organization.
• Min 5 years Business Travel background required.
• Demonstrate experience in strategic planning and analytics to create innovative solutions to business challenges with strong change management skills.
• Strong analytical and project management skills with demonstrated ability to prioritize track and deliver results with detailed focus on accuracy
• Excellent written/verbal skills, strong business presentation skills and technical skills.
• Fluent in English, additional language skills are preferred.
• Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail.
• Experience influencing and driving cultural change
• Communication — candidate must have a proven track record in both written and oral communications including writing high-level program documents, including policies and procedural documents.
• Candidate must be experienced in addressing senior leadership, driving change through the ability to communicate and “sell” the travel program’s value proposition.
• Leadership — candidate must have the ability to drive change through influencing skills and the ability to gain cooperation based on mutual goals and business objectives.
• Candidate must have experience and understand what it takes to be successful in a complex corporate environment, including the ability to identify and gain the support of key constituencies, champions across business units, etc. Individual must have experience managing conflicting styles, mindsets, etc. and not allowing them to detract from the vision and value proposition.

Location : London, United Kingdom

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;

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