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- Tasks: Help corporate clients plan and book their travel, ensuring a smooth experience.
- Company: Join Amex GBT, a leader in travel tech with a focus on positive impact.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Why this job: Be part of an inclusive culture where your voice matters and career advancement is encouraged.
- Qualifications: Passion for client service, GDS expertise, and a strong understanding of the travel industry required.
- Other info: Flexible working hours with opportunities for night shifts; apply even if you don't meet every requirement!
The predicted salary is between 28800 - 43200 ÂŁ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.**What You’ll Do** * Advise and arrange travel for corporate business customers (both individuals and groups)* Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services* Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations* Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided* Use positive telephone service techniques and act on special customer requests* Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process. * Passion for excellence in client service, including proactive anticipation of needs* Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)* Professional communication (written and verbal)* Attention to detail* Act with integrity, and look after personal traveler information* Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)* Resolving customer issues quickly and independently / with supplier* Teamwork and openness to feedbackOur Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.**Location**United Kingdom**The #TeamGBT Experience**Work and life: Find your happy medium at Amex GBT.* **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.* **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.* **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.* **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.* And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\” please apply anyway. You may be exactly the person we’re looking for!As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements **What We’re Looking For** #J-18808-Ljbffr
Travel Counselor employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Counselor
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs), especially Sabre, as this is a key requirement for the Travel Counselor role. If you have experience with other GDSs like Amadeus or Galileo, highlight that too, as it shows your adaptability and willingness to learn.
✨Tip Number 2
Showcase your passion for client service by preparing examples of how you've proactively anticipated customer needs in previous roles. This will demonstrate your alignment with the company's focus on excellence in client service.
✨Tip Number 3
Research Amex GBT's culture and values, particularly their commitment to inclusion and collaboration. Be ready to discuss how you can contribute to this environment during your interview, as cultural fit is highly valued.
✨Tip Number 4
Prepare to discuss your understanding of the travel industry, particularly in business travel. Being able to articulate current trends or challenges in the sector will show your enthusiasm and knowledge, making you a more attractive candidate.
We think you need these skills to ace Travel Counselor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Travel Counselor at Amex GBT. Highlight your relevant experience in travel consultancy and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your expertise in Global Distribution Systems (GDS), particularly Sabre, and any relevant travel industry knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your proactive approach to anticipating traveller needs. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing travel arrangements.
How to prepare for a job interview at American Express Global Business Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or stories that highlight your love for travel and how it aligns with the company's mission of using travel as a force for good.
✨Demonstrate GDS Knowledge
Since expertise in Global Distribution Systems, especially Sabre, is crucial for this role, be prepared to discuss your experience with these systems. If you have used other GDS platforms, mention them and express your willingness to learn new ones.
✨Highlight Client Service Skills
Prepare examples that showcase your ability to provide excellent client service. Discuss situations where you anticipated client needs or resolved issues quickly, demonstrating your proactive approach and attention to detail.
✨Emphasise Teamwork and Feedback
The role requires collaboration and openness to feedback. Be ready to talk about your experiences working in teams, how you’ve contributed to team success, and how you handle constructive criticism to improve your performance.
