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For Companies At a Glance
- Tasks: Help corporate clients plan and book their travel, ensuring a smooth experience.
- Company: Join Amex GBT, a leader in travel tech with a warm, inclusive culture.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Why this job: Make an impact in the travel industry while advancing your career in a supportive environment.
- Qualifications: Passion for client service, GDS expertise, and a strong understanding of the travel industry required.
- Other info: Be part of a 24/7 team with opportunities for internal promotions and leadership roles.
The predicted salary is between 28800 - 43200 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We\’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel C onsultant , you\’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We\’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT .
What You\’ll Do
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Advise and arrange travel for corporate business customers (both individuals and groups)
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Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
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Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
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Use various Global Distribution Systems (GDSs), especially Sabre or Amadeus. Training on GDS conversion (Galileo, Apollo) may be provided.
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Ensure compliance to customers\’ agreed travel policy, service provider policies, and regulatory requirements
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Use positive telephone service techniques and act on special customer requests
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Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We\’re Looking For
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Passion for excellence in client service, including proactive anticipation of needs
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Native GDS expertise (especially Sabre or Amadeus)
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Professional communication (written and verbal)
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Attention to detail
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Act with integrity, and look after personal traveler information
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Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
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Resolving customer issues quickly and independently / with supplier
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Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work Monday to Friday, 7:00 – 19:00.
Location
United Kingdom
The Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
What if I don\’t meet every requirement? If you\’re passionate about our mission and believe you\’d be a phenomenal addition to our team, don\’t worry about checking every box; please apply anyway. You may be exactly the person we\’re looking for!
Travel Consultant (Not Specified) employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant (Not Specified)
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDSs) mentioned in the job description, especially Sabre and Amadeus. If you have experience with these systems, be ready to discuss specific scenarios where you've used them effectively.
✨Tip Number 2
Showcase your understanding of the travel industry by staying updated on current trends and challenges. This will help you demonstrate your passion for the role and your ability to anticipate client needs during the interview.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you resolved issues quickly and independently, as this aligns with the expectations for the Travel Consultant position.
✨Tip Number 4
Emphasise your teamwork skills and openness to feedback. Be ready to discuss how you've collaborated with colleagues in the past to improve service levels, as this is a key aspect of the role at Amex GBT.
We think you need these skills to ace Travel Consultant (Not Specified)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, especially any expertise with Global Distribution Systems like Sabre or Amadeus. Emphasise your client service skills and any previous roles that involved advising or arranging travel.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and client service. Mention specific examples of how you've proactively anticipated customer needs in past roles, and demonstrate your understanding of the travel industry.
Showcase Communication Skills: Since professional communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your thoughts, and consider including examples of how you've effectively communicated with clients or colleagues.
Highlight Teamwork and Flexibility: Mention any experiences where you collaborated with a team or adapted to changing schedules. Given the 24/7 nature of the role, showing your willingness to work flexible hours can set you apart from other candidates.
How to prepare for a job interview at American Express Global Business Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or insights that highlight your passion for travel and how it can positively impact clients.
✨Demonstrate GDS Knowledge
Since expertise in Global Distribution Systems like Sabre or Amadeus is crucial, be prepared to discuss your experience with these systems. If you have used them in previous roles, share specific examples of how you utilised them to enhance customer service.
✨Highlight Client Service Skills
Emphasise your ability to provide excellent client service. Prepare examples of how you've proactively anticipated client needs or resolved issues quickly, showcasing your problem-solving skills and attention to detail.
✨Be Ready for Teamwork Questions
As teamwork is essential in this role, think of instances where you've collaborated effectively with colleagues. Be ready to discuss how you handle feedback and contribute to a positive team environment.
