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- Tasks: Drive strategic transformation and improve business performance through innovative problem-solving.
- Company: Join Amex GBT, a leader in travel and service transformation.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Why this job: Be a change agent and make a real impact in a collaborative environment.
- Qualifications: Strong analytical skills, creativity, and ability to influence across teams.
- Other info: Inclusive culture with opportunities for career advancement and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Commercial Strategy and Planning team within Amex GBT has the mission of creating value for the enterprise by identifying opportunities and implementing solutions to increase organisational effectiveness and efficiency through complex problem solving, cross-functional change efforts, end-to-end process transformation and strategic integration or divestitures. The Strategy Manager, Service Transformation is a key role on the team and a change agent for the organisation, who owns the development of the strategic transformation pipeline and the delivery of solutions maximising growth and improving business performance.
What You’ll Do:- Partner with key stakeholders, process and business owners, and conduct in-depth analyses, including internal/external benchmarks, to identify pain points, inefficiencies, opportunities for improvement
- Perform point of departure diligence to define problems precisely and formulate hypotheses as to possible solutions
- Study external landscape and leverage needs-based assessment to design optimal point of arrival constructs for Amex GBT
- Build business cases to support secure stakeholder buy-in and executive sign off to drive proposed change agenda
- Contribute to prioritization of focus areas, defining implementation roadmap, mobilising resources and leading cross-functional initiatives
- Support communication, change management, adoption support and sustainability
- Act as expert/internal consultant to business owners/ELT to inform and shape the Amex GBT transformation journey
- Intellectually curious self-starter motivated by the challenge of complex problem solving
- An analytical, innovative and creative mindset with strong attention to detail
- Aptitude to grasp new concepts quickly, process large quantities of data and make relevant connections to business implications
- Process discipline
- Financial acumen
- Ability to build relationships and influence without direct authority
- Effective communicator able to craft clear and compelling story for diverse audiences
- Proven record of managing competing priorities to deliver results in complex, multi-stakeholder matrixed environment
- A team player and enterprise thinker
- High degree of emotional intelligence
- Confidence and maturity to partner effectively across the organisation and challenge the status quo
Location: London, United Kingdom
The #TeamGBT Experience:- Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!
Strategy Manager - Service Transformation employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy Manager - Service Transformation
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amex GBT on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their mission and values. Show how your skills align with their goals in service transformation. We want to see that you’re not just a fit for the role, but also for the culture!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled complex problems in the past. This will help you demonstrate your analytical mindset and ability to drive change.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Strategy Manager - Service Transformation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategy Manager role. Highlight your experience in complex problem-solving and strategic transformation, as these are key aspects of what we’re looking for.
Showcase Your Analytical Skills: We love a good analytical mind! Use your application to demonstrate how you've tackled challenges in the past. Include specific examples where you’ve used data to drive decisions or improve processes.
Communicate Clearly: Effective communication is crucial for this role. Ensure your written application is clear and compelling. Avoid jargon and make your points easy to understand – we want to see your ability to craft a story!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at American Express Global Business Travel
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Strategy Manager in Service Transformation. Familiarise yourself with the key tasks mentioned in the job description, such as conducting analyses and building business cases. This will help you articulate how your skills align with their needs.
✨Prepare Your Examples
Think of specific examples from your past experiences that demonstrate your problem-solving abilities and analytical mindset. Be ready to discuss how you've identified inefficiencies or implemented changes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research Amex GBT
Dive into Amex GBT’s mission and values. Understanding their focus on collaboration and inclusivity will allow you to tailor your answers to show how you can contribute to their culture. Mention any recent news or initiatives they’ve undertaken to show your genuine interest.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face in service transformation, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
